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NEWS UPDATE 12.04.24 Since our last update, we have continued to monitor and implement preventative measures against inventory wipes. These server-side changes have helped reduce occurrences since Saturday. We are currently testing a new game-side patch to fix the issue and will provide you with an update as soon as we can.
If you encounter the issue, please provide all requested details (see below), particularly the date, timestamp and timezone information.
NEWS UPDATE: 11.04.21 - 9pm BST / 4pm ET / 1pm PT
We have deployed additional server changes to prevent this issue from occurring and we believe the occurrence should now drastically reduce, but we are keeping a close eye on further reports.
For now, please ONLY leave a top-level reply report in this thread if you encountered the Inventory wipe AFTER 11.04.21 - 9pm BST / 4pm ET / 1pm PT
NEWS UPDATE: 11.04.21 - 16pm BST / 11am ET / 8am PT
Earlier today we applied additional preventative measures on to our servers to guard against any Inventory Wipes.
Should you encounter an inventory wipe after 9am UTC / 6am ET / 3am PT, please report it on this thread as a **topline response**, so that we can filter by "new" to see if any reports come in after our changes.
Thank you to everyone who provided such valuable information so far, your help is truly appreciated!
NOTE:
A potential prevention method to safeguard yourself if you run into this issue: The moment you notice that your gear has disappeared, immediately force close the game, then reboot it.
Hello everyone,
As just noted on Twitter we want to reassure you that resolving the inventory wipe is our top priority and will remain so until fixed.
The moment we make a breakthrough we will immediately update you all.
As a reminder, we are still aiming to restore progression - details here.
We started looking into this issue immediately yesterday and have continued to do so today. Yesterday I started gathering extra data in Steam from affected users in order to help us find a pattern to this particular bug.
We're seeing many of these reports appear to be specifically related to starting a multiplayer session from the Expeditions Outrider camp. If you're concerned that this issue may happen to you we recommend avoiding this setup for the time being as this greatly reduces the likelihood of the issue occurring.
However, we're continuing to dig deeper into this issue, so any further details that you can provide if you've been affected will help us better understand this problem.
Here's the info that will be helpful to our teams in trying to reproduce this issue consistently.
What platform are you on? Steam / Epic / PlayStation 4 or 5 / Xbox One or Xbox Series X or S / Stadia What exactly happened? Step by Step, the more detail the better: What day/date did this happen? When did this happen? Time of day and timezone would be ideal. (Time in UTC would be ideal) What was the affected Character name? What was the affected Character class? What section of the game did this appear in? If Expeditions, was this in the expeditions camp? Were you playing Multiplayer? Random matchmaking or with friends? Was your connectivity setting: Open / Friends Only / Closed Was Crossplay enabled? Did you play the Outriders Demo? -
This is a list of comments made by the developers in this thread:
Comment by thearcan:
Single player appears to be at a lower risk than multiplayer, but it does not appear to be immune. The idea behind this thread is to continue to shed more light on this situation.
Comment by thearcan:
Thanks for pointing this out, have added it.
Comment by thearcan:
Was it just your primary rifle? Everything else remained intact?
Comment by thearcan:
The outriders camp appears to have a higher rate of this issue occurring, but I don't believe it's the only instance where it can occur.
Comment by thearcan:
Thanks for the info - that sounds like what should happen if there is a blip with the database being momentarily unavailable (e.g. the gear reappears). I don't believe it's related to this particular wipe issue we're seeing today, but any and all information is nonetheless helpful, so thank you!
Comment by thearcan:
No - there is only a risk of encountering a bug that would trigger the wipe. It is not guaranteed and it is not happening to everyone or consistently, which is what makes this difficult to identify and reproduce on our side.
Comment by thearcan:
Good point thank you - I still had my Steam analysis brain on.
Comment by thearcan:
Thank you very much for all the help you and your friends have put into trying to help us understand this - Hearing even semi-reliable reproduction steps can and will help greatly in us being able to reproduce this issue!
Comment by thearcan:
What exact time did this occur please? Was this in the last 20 minutes?
Comment by thearcan:
What exact time did this occur please? Was this in the last 20 minutes?
Comment by thearcan:
What exact time did this occur please? Was this in the last 20 minutes?
Comment by thearcan:
What exact time did this occur please? Was this in the last 40 minutes?
Comment by thearcan:
Thank you for the info - could you DM me you PSN ID?
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Friends and I created alt's to try and recreate the bug to better try to avoid it, we successfully recreated the bug 4 times over 20 attempts. Friend also experienced the bug half way through the game leveling our mains.
Steps we took to recreate the bug:
Alt's created and skipped through prologue to get gear faster. Joined on each other in rift town. Proceeded to start side-mission to save Shop Girl. At sign of auto save both non host players force a disconnect in our case alt-f4ing or force closing the application through task manager. Reconnect to host. (After this point if the player loaded in without any gear visible/character invisible we had a 100% success rate of recreating the inventory bug.) As soon as loading in force close the game again. Sign back in check gear.We never successfully recreated the bug if the disconnected player loaded in and had their gear equipped or wasn't invisible. We also waited twice when the character didn't have gear or was invisible, for the gear to reappear or the player character to become visible when we did this and force closed after we never lost gear.
First time it happened on our mains it was day after launch when server issues were at their peak for the day. Everyone kept getting dc'd mid mission and had to keep rejoining each other we were in the quarry a friend reconnected and was visually gearless except weapons although all their gear was in inventory. Soon after this I crashed during a fight before their gear visually came back disconnecting both of them. The friend that lost their stuff exclaimed that their character was naked on the log in screen now and when we logged back in and he rejoined all of his gear was gone.
Testing we did yesterday. First encounter was day after launch.
Don't remember exact time we were attempting it and it stretched a bit waiting for everyone to reload and load but it was in the afternoon. First encounter was mid afternoon as well
Characters were pyromance
/technomancer names were key smashes since we didn't intend to keep them and this was before we knew you guys were doing a bug hunt for it. We just wanted to understand the causes of the bug better to avoid it, unfortunately the characters have been deleted or I would get you exact names. For first encounter affected Character was a technomancer don't want to share my friends character name for his privacy's sake but if you DM me I will send it to you.Shop Girl saving mission against mad dogs in Rift Town. Quarry for our first encounter.
Both times we played multiplayer and were a full group of three friends.
Connectivity was friends only during testing didn't want a random to join and have their gear wiped on accident. First encounter was open we didn't know the setting existed then.
Crossplay off both times.
All three of us played the Demo.
I hope this helps we are really enjoying your game and the core bones are very very fun, but understandably this has made us hesitant to keep playing our mains it almost feels like a time bomb with how often crashes can happen. I hope this hasn't dampened the dev teams spirits too much, and you all are holding up well. We are excited for news of a resolution so we can get back to grinding expeditions and testing builds! Good luck!
EDIT: Oh I should add we were on PC/Steam all of us.
ID: gu3fnh2ID: gu3rvfkPS4 (PSN SlimDumpin23 )
Logged in / Pressed continue loaded into camp and was kicked due to server error.
April 10, 2021 3:00-4:00pm EST
Rah
Trickster lvl 30
Expeditions Outrider Camp(end game last story point)
No Multiplayer
No matchmaking or friends
Connectivity CLOSED
No cross play-enabled
No, I did not play the demo
ID: gu4lvc1Is this issue indicating that your game saves the inventory as a compete atomic state rather than ledger style adding and removing items as they are earned/deleted. If so that’s a major design flaw. There is a reason all banking software and competitors like destiny are ledger style, and it’s because it prevents wholesale loss of inventory as worst case you might lose one item.
if you have done it the way I suspect you will always be vulnerable to this problem and really need to change it.ID: gu47p29Wow thank you and your friends for all your work re-creating the bug. Hope it helps the devs. Cheers.
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Just lost my main, i cant even open my inventory without dc'ing
ID: gu3cxqxSame happening to me. I cannot even connect. My inventory appears to be wiped clean.
ID: gu5vo62Same, cannot Start any lobby with my Main character. He standing barebones in the main menu with no gear equipped. Starting singleplayer lobby results in error while communication to server
ID: gu4345aSame here, I automatically disconnect as well. My inventory is completely wiped now, my character is nuked
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Might need to add if the lobby was Open/Friends Only/Closed.
ID: gu391dcThanks for pointing this out, have added it.
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Sorry i had a pseudo wipe and im not sure it helps, i spent something like 30 seconds joining a random lobby and came in with no gear, everything wiped, and then 15 seconds later all my gear got restored as it was. So i didnt lose anything but assuming it autosaved at that point in time i would be ass naked atm.
It was random join, with crossplay on, in the evening of EU.
ID: gu3bys4This happened to me twice yesterday. I thought I was going to have to manually quit the game, but I kept waiting and eventually my gear loaded back in.
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Is this affecting single player also? I haven't played in the last 2 days because I value my items
ID: gu38iw3Single player appears to be at a lower risk than multiplayer, but it does not appear to be immune. The idea behind this thread is to continue to shed more light on this situation.
ID: gu3gwruIt absolutely affects single player. It just happened to me when ending an expedition.
ID: gu3jvd9Is it affecting people playing the campaign solo besides solo expeditions?
I haven’t hit the endgame or bothered to joining a multiplayer session yet and these wipes are buzzkills to see.
ID: gu39g51Is there anything you guys can do in the meanwhile to restore the character to a playable status? Those of us on consoles seem to be gettin wiped, and not being able to connect to servers with the character that has been wiped. Meaning we can not even try to obtain gear or continue the story on that character. I think some of us would like to at least be able to play that character even if we have to grind some gear again.
ID: gu3e7vrI play on Xbox. As soon as the game updated, the very next login playing solo fucked me. Can confirm 5 or 6 Xbox friends had the same event. First login after patch, solo or multiplayer. Characters are bricked. Unable to play at all. Reinstall won't fix.
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I can't even log in my character that this happened to...
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The outriders camp as a whole is buggy I’ve had multiple crashes in the camp but I’ve yet to be wiped
ID: gu3b2laI have rather consistent crashes trying to close my inventory.
ID: gu3dw12It seems to happen to me whenever I close it too quickly after marking or equipping items. Sometimes my game hangs when opening and closing the inventory too.
Edit: This has only ever happened to me in the Outriders camp
ID: gu3b5qzYea same I try to avoid being in the outriders camp as long as possible
ID: gu3kjeiClosing your inventory in the outrider's camp while hovering over something that produces a tooltip (like an item, shard counts, or the breakdown pop-up of what you'll receive by disenchanting) seems to be an almost guaranteed crash.
Any one of those things can cause a crash on their own, but doing all 3 together seem to do it every time
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My gear was wiped for a second time, but this time I load in for a split second and then it says server error. I can’t play at all. After the 1st wipe, before the patch I was still able to play.
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Just had my character inventory wiped playing on ps4 helping a friend with there story in the Forrest attacking the stronghold. lvl 19 devastator Amos had some lag when we wiped the other players reset but I had a server connection screen come up then was back at the sign in screen. After logging in my devastater has no gear tried to start a game and just crashes as soon as it loads. My other characters are unaffected.
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Just lost my level 30 devastator... am I supposed to contact the devs so they know I've been impacted or can they see that from their end? I'm now level 30 devastated...
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Man, seems like they haven't pinpointed the issue yet. Nervous it won't be solved soon either and I have read that a few people were not playing multiplayer when they got wiped, though does seem a lot more rare. Still hopefully people can get everything back whole.
ID: gu3ca97True, it's not only multiplayer. Heard about some who lost it by transferring into a new zone, solo game.
And on twitter someone linked a video where they game litterally deleted it when he equipped the legendary. Equipped the item, and the corresponding gear slot went empty, while the legendary was removed from his inventory.ID: gu3hcmjJesus.....
ID: gu3ggdsI wouldn't risk, on Facebook, lots of folks lost all their gear just logging in the game, Xbox, PlayStation and PC. There is no pattern, not simple one at least, Wich is sad, cause i really want to play this game, my friend and i were waiting so long to play this weekend, but we're to screen l scared of losing our stuff, so we're playing Zombie army 4 and Remnant from the ashes while we wait
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Will lost gear be returned to players?
ID: gu38p7c"We will only be able to restore the most valuable tiers of items lost, e.g. Epics and Legendaries. We will be unlikely to restore an inventory full of blue gear. The restoration should be additive to your inventory. It should not replace your current inventory. Restored items may not be have the exact same stats as the lost items" - From Thearcan
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Hey
could you pass along the suggestion: function AutoSave() if weapon.Primary != null then PersistData() else: Abort() //stop pushing bad settings into the database.
Asynchronous race conditions are a bitch to troubleshoot. At the very least, a little bit of validation before the DB write can make sure you're not making the damage permanent. The primary weapon should never be empty. You make the new file with one, and you can't unequip weapons like you can armor. It should be a simple sanity check if the game-state is in a place that should be persisted. This way even if someone does fall victim to the bug, it won't be permanent and restarting will give them a chance to retrieve all their loot. I'm Just making the suggestion in case the guys are tunnel-visioning on "This should never happen," instead of "better check for when it happens".
ID: gu4gmq1It hurts my brain that people here on a video game subreddit are offering code suggestions to a developer. But you’re definitely correct.
Perhaps they should start including us on their code reviews.
ID: gu4mx52just post it on github and let fans fix it at this point.
ID: gu423bbThis. I'd do it asap while you investigate the underlying cause, just reject attempts to save empty inventories.
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I really want to play, but is it even worth risking right now? I have some sweet gear and I’d definitely shed one manly tear if I lost it all
ID: gu39xg7Personally, not my main character. Im waiting for issues to be resolved before playing my main again, at least online. Id say now is a good time to try another class!
ID: gu3bhndDon't risk it. My main wasn't affected, but my other characters are all naked now.
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If I could make a suggestion regarding the info?
I would add in there which platform the users are playing from. I believe all platforms are being affected by this issue, but if a data pull is requested you can sort the data by platform and see which platforms are more heavily affected.
Cheers!
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2pm EST. Was in an expedition. Lost connection to host. When I returned to lobby my primary rifle was gone.
Was a Dev class. Was random. Crossplay was off at the time. I did play the Demo. Charcters name is Conner.
ID: gu395abWas it just your primary rifle? Everything else remained intact?
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What exactly happened? Step by Step, the more detail the better:
I joined an expedition game and the host kicked me as soon as I joined, resulting in a partial wipe of inventory and stash (I suspect whatever had not loaded by the time he kicked me)
When did this happen? Time of day and timezone would be ideal. (Time in UTC would be ideal)Maybe around 5pm ET? Not very sure
What was the affected Character name? Wolfberry
What was the affected Character class? Trickster
What section of the game did this appear in? Outriders camp, expeditions
If Expeditions, was this in the expeditions camp? Yes
Were you playing Multiplayer? Yes
Random matchmaking or with friends? Neither, with a game found on discord lfg-pc
Was Crossplay enabled? Yes
Did you play the Outriders Demo? Yes
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I was in the Expedition Camp and went to join someone that was on campaign. As I joined their game my character was naked without any gear and I got a System Communication Error and couldn’t join their game. As soon as I get back to lobby my character had no gear and I couldn’t connect to the game. I even quit out of the game and restarted it and still the same result.
Console: Xbox Series X
Time of occurrence: 5:30pm CST/ 10:30pm UTC
Cross Play turned off
Character name: AZRAEL
Xbox GT: AZRAEL 88M10
Class: Devastator
Connectivity Setting: Friends only
Outriders Demo: no
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Full inventory wipe at about 9pm GMT Was running expedition boom town CT14 with 2 other pc users, just got to last boss we wiped, went to go back to camp then disconnected, back to main home screen, taped space bar to log in, my character naked unable to log back in on it as it just loses connection if you try., was in a party with 2 steam friends, cross play enabled open network, but both were pc players And yes I played the demo and had no issues or bugs effect me
Lvl 30 trickster WT15 CT15 Name: urbansponge Had razogs gaze and the bullwack shotgun equipped, full purple armour apart from legs/pants which was lego
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- i came back from an expedition with friends, got kicked returned with no gear and unable to log in
- it happened around 330am california time
- Character name: FrancoDcalma
- Class was devastator
- it appeared while i was in my inventory i think and i got kicked
- it was in the expeditions camp
- i was playing multiplayer with both pc players
- with friends
- crossplay was disabled by default from the patch
- i did not play the outriders demo
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My pistol slot disappeared last night. I cannot recall what happened exactly since I was in the middle of exploring with friends. I think I was trying to equip a new pistol when I discovered the problem or it may have been the act of equipping it that caused it. This occurred on 4/9/2021 between 11:00 PM - 12:00 AM Character name: Luther. I just accepted the first or second random name from character creation. Character class: Pyromancer (level 8 or 9 at the time) I cannot recall the area this occurred. I was playing multiplayer with two friends: a Trickster and Devastator. No crossplay was involved. We were all using Steam. I played the Outriders demo over the past few days and purchased the full game yesterday evening.
I am unable to equip any pistols now. If I empty ammo from both of my primary weapons it just switches to the other empty primary weapon and nothing else happens. I was hoping it'd pull out an invisible pistol or something.
Relogging has no effect on fixing it.
引用元:https://www.reddit.com/r/outriders/comments/moelv8/inventory_wipe_gather_thread/
Thank you very much for all the help you and your friends have put into trying to help us understand this - Hearing even semi-reliable reproduction steps can and will help greatly in us being able to reproduce this issue!