Tech Support and Basic Questions Thread – March 06, 2021

1 : Anonymous2021/03/06 05:01 ID: lyuhmx

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Welcome to the /

tech support and basic questions thread! Having troubles with a game or piece of hardware? Have a question about a PC game, hardware, or something else related to PC gaming? Post here and get help from fellow PC gamers. When asking for help, please give plenty of detail such as what OS you're using, what you've tried so far, and exact circumstances to replicate your issue.

Check out these resources before asking for help in case you can troubleshoot further:

/ / Toms Hardware Troubleshooting PC Gaming Wiki

Common troubleshooting steps:

Restart the system Update your drivers Update game/software Re-seat any new hardware to ensure a proper connection If your peripherals are malfunctioning, swap ports and check that the specific USB port itself works.

For immediate help visit us on our Discord server!

2 : Anonymous2021/03/06 05:07 ID: gpvbfye

I thought this was a PC gaming subreddit... Do people often ask for tech support here?

ID: gpvpqy6

/comments/lwlr44/tech_support_and_basic_questions_thread_march_03/" class="reddit-press-link" target="_blank" rel="noopener">

Yes, the thread is replaced every few days. I check it all the time and help where I can as well as several other regulars.

The sub also has rules against putting up tech support threads on the general queue and there are plenty that do, do this thread is here to help with that.

ID: gpxlb20

I browse new fairly often and there are posts there that have to be removed pretty regularly. The PCMR subreddit has no such rule and despite having a pretty active pinned thread just like this one, the new section there is about 90% tech support questions.

3 : Anonymous2021/03/06 05:55 ID: gpvgv1k

I am trying to start my PC I built and when I go to manually start through the motherboard, I just hear a click, the GPU fans spin for half a second and it stops. (I don’t have a case yet) anyone know how to fix

ID: gpvpm1s

Make sure every PSU cable is connected correctly.

ID: gpvmz94

first, why don't you have a case?

and 2nd, is everything plugged in correctly?

ID: gpzk0ca

It's not getting past POST, either you have some cables that aren't plugged in correctly or some dead hardware.

Unplug everything except your PSU and motherboard and see if that will POST (if you can get to the BIOS you're in good shape). After that, keep adding one hardware component after another to see what's causing it to crash. With luck, it will just be a loose connection and re-plugging everything will take care of it.

4 : Anonymous2021/03/06 07:14 ID: gpvqy3y

When replacing a CPU which I overclocked, do I have to set it back to default settings before putting the newest chip in?

I'm going from a i5 9600k to i9 9900k. I don't wanna mess anything up.

ID: gpzjn5h

I honestly don't know and imagine it would really depend on the motherboard you're using, that being said I would suggest defaulting everything first just to be safe.

Rest assured though that in most cases, the only risk you run is the system crashing. It's not likely that you'll set your CPU on fire because you had the voltage slightly off or a clock speed set too fast.

5 : Anonymous2021/03/07 16:47 ID: gq3zzfu

So my poor laptop is legit on it’s last legs. The hinge to open the legs has broken, it’s missing one of the Ctrl keys, the mouse “pad” continually freezes and stops working...

My question is - should I wait to invest in a PC for gaming (the only thing I’ll upgrade to) or is the current cost/availability likely to continue after the pandemic and I should just buy a ready built available in store?


ID: gq4eae2

It is unlikely for the inflated prices issue to be resolved in the immediate future. If you need a new rig in the next month or two, your best bet to get a video card is with a pre-built.

I never looked at those in my life so no idea what brand to look at etc. If you are savvy enough to build a PC, you probably know what to look for.

6 : Anonymous2021/03/08 08:53 ID: gq6ycj3

My friend is offering his lightly used Gigabyte Geforce RTX 3070 Gaming OC gpu for $610 USD. Is this a good deal?

ID: gq6yycd

Yes given the current lack of availability it's a steal, just make sure your friend is willing to give you the original reciept in the event you need a warranty.

7 : Anonymous2021/03/06 15:07 ID: gpyofo0

Hello recently ive been getting thesebweird things when my monitor goes black screen then the gpu goes at full fan speed and idk what to do to fix this so pls help me out here!

ID: gpzj7xv

Sounds like the GPU is having issues, might be bad drivers, might be underpowered, might be dying hardware.

Is there any correlation between what you're doing and when this happens? Say like if it only happens when playing a certain game?

8 : Anonymous2021/03/06 15:47 ID: gpyx7zf

Hey guys,

I know this isn’t gaming related but I’m gonna try anyway. I don’t really know any other place to ask this.

I want to get Cyberlinks Power DVD 20 (the one time license), and they offer me a backup CD (for an additional 12€) at the check out. Is this needed? Usually with other software you get a license key, and if say i get a new pc or I do a fresh Windows install I can just use that license key to reactive the program. Is that not the case here? This backup CD offering kind of confuses me, as I thought the license key is basically function as a backup if you will.

Or is this just a relic of old times?

ID: gpziyn3

Pretty much yea, some people like having a physical disk they can toss in a filing cabinet "just in case".

You will want to keep a copy of the installer somewhere though, as some software companies won't let you download the software from their website indefinitely. But if you have a copy of the installer and your license key you shouldn't run into any issues if you need to install the software again in the future.

9 : Anonymous2021/03/06 16:23 ID: gpz5u0s

Might be a stupid question, but I get low ping on every other game but Valorant (the highest demanding game for my 10 year old PC). If I upgrade to a mid-range gaming PC, will my ping problem be solved or at least not as bad?

ID: gpzij5f

Hard to say without more information. Generally speaking, "ping" refers to how long it takes for your computer to talk to the game's servers, which is mostly determined by your internet connection.

That being said, if say your CPU is running at 100%, that can prevent your computer from making full use of your internet connection.

It may be as simple as you're connecting to servers that aren't as geographically close to you as they are for other games. I haven't played Valorant but do you have the option of choosing which servers you play on, say like North America vs Europe vs Asia?

10 : Anonymous2021/03/06 18:20 ID: gpzqi4r

What's the best controller to get? I have a Steam controller but I honestly don't like it and was looking at Xbox controllers but wasn't sure if a basic one is fine or if I should go for an Elite 2.

I've been using my PS4 controller for some games but the button layouts are always set up for Xbox controllers and I keep mixing up the buttons..

It's for stuff like RPGs or racing, m+kb for shooters all day.

ID: gq0dbnx

my buddy uses a scuff and he loves it. warranty is great too. I've head great things about there customer suport

ID: gq1fg2f

Maybe xbox

11 : Anonymous2021/03/06 19:34 ID: gq03sy4

Can anyone point me to a PC noob-friendly guide on setting up an SSD as a cache to improve load times?

The only game I really play is Total War: Warhammer II. My only performance complaint is very long load times (booting up a campaign, transitioning from campaign to battles and back again, etc.). After doing some research it seems that using an SSD is a good way to address this. Since my laptop already has a 128 GB SSD and a 1 TB HDD, it seems like a good idea to try to configure the SSD as a cache before I try spending money on new components.

But I have no idea how to actually do this. I get the impression I need to download certain software to tell my computer to do this, but I also have basic questions like: should the game be installed on the HDD or SSD? Right now the program is installed on the SSD. Does that mean I'm already getting the best load performance I can out of this machine? If I move the program to the HDD will I lose all my saved campaigns?

Any advice would be greatly appreciated. Thanks!

ID: gq1jta9

If it's slow on the SSD then moving it to the HDD will be even worse.

12 : Anonymous2021/03/06 21:17 ID: gq0oqek

Hi, I recently bought a pc but it makes a squeaky noise when I play rainbow 6 siege. Anyone know why? Much appreciated 🙂

ID: gq1cmuw

thats a very unhelpful description, My guess is that it's coil whine from the GPU.

13 : Anonymous2021/03/06 23:22 ID: gq1dy5x

Is it worth going from 1050p 60hz to 900p 75hz for gaming purposes?

ID: gq31p50

What kind of setup is that? If you have a weak system, lowering the resolution will gain you some fps, but don’t know how you would increase the display’s refresh rate.

I would certainly not buy a 75Hz screen when there are plenty of adorable 100+ options out there.

14 : Anonymous2021/03/06 23:34 ID: gq1g969

My wife and I both game in the same room, and a lot of the time we are playing in the same party. We both have the Blue Snowball mics currently, with arm and a soft foam covering and pop filters. We use Krisp and both still hear echo from each other. We are looking for either better mics that won’t pick up each other’s voices, or some ideas to lower the echo picked up by our current mics. We would rather not build a barrier dividing the room into halves if possible, but aren’t completely against it. Any help is greatly appreciated

ID: gq2c6kl

/comments/5a2prf/how_do_you_get_rid_of_the_echo_sound_from_blue/" class="reddit-press-link" target="_blank" rel="noopener">

15 : Anonymous2021/03/06 23:42 ID: gq1hocg

So i bought 5800x but apparently its bad value?

ID: gq1kboj

That's relative to what you paid. It's one of the best consumer processors on the market, and very rare at the moment.

ID: gq31f5h

It is a very good cpu. If you could afford it, there’s no reason for buyers remorse.

16 : Anonymous2021/03/06 23:49 ID: gq1iv55

Weird question. My mobo says it supports memory up to 2666mhz which I had it on my 3600mhz chips but I changed the bios setting to 3600mhz and now that's what it's running at. Is this going to cause my problems?

ID: gq2c1kj

If your motherboard doesn’t support it then it’s possible that a problem can occur.

ID: gq30w9f

What motherboard do you have exactly? For a while 2666 was the official max speed, now it’s 3200, and anything above is overclocking.

If it’s really running 3600, cool. You should confirm it in Windows tho with some program like cpu-z. And run memory test like OCCT to make sure it’s actually stable.

17 : Anonymous2021/03/07 01:32 ID: gq1wzfk

I got an i7-1065G7 Intel Core (Specter Laptop). Is that better than any 5i Intel core?

Most games on the Epic Games store say “recommended: i5-(numbers) Intel core,” even on Red Dead 2, and this laptop with a i7 can run it but it would shit it self if it tried.

ID: gq2bwvt

I7 are almost always better then i5 depends if your cpu meets the requirements for the games you want to play.

ID: gq30bpq

The Spectre lineup doesn’t have a dedicated gpu afaik, so it would not be able to run the game at any enjoyable fps (if at all). The processor would be able to handle the game tho.

18 : Anonymous2021/03/07 02:21 ID: gq21wgg

I've had this in a few games, but right now I'm playing Final Fantasy XIII-2 using DSR at 4K and downscaling to 1080p. It makes the game look great (jury is still out on the game itself though) - however, I am seeing probably 2-3 pixel wide graphical glitches along the right and bottom edge; the screen there can go yellow or sometimes white, which is VERY distracting.

I had similar a while back with the Evil Within 2.

My question is - is there any way to hide a few pixels on the outside of the screen so I don't see this? At first I thought I'd just put overscan on on the monitor and accept less screen space - but it's excessive.

Alternatively, can anyone think of why this might be happening at all? (Probably a result of the game engine not being designed for 4K tbh).

GPU is MSI GeForce RTX 2060 SUPER should it be applicable.

19 : Anonymous2021/03/07 02:46 ID: gq24eht

Can a single new component, such as a cpu cooler ( Noctua D15 ) Introduce coil whine from the GPU ?

I've never had coil whine on my card before ( rtx 3080 ) but today when installing a new cpu cooler I started hearing it once I opened up some games.

I'm familiar with coil whine from my old 1080 and I don't really mind but It feels odd to suddenly start now only because of a new cooler.

ID: gq2bsec

Did you test the fan? You could try testing it with SpeedFan perhaps.

20 : Anonymous2021/03/07 02:59 ID: gq25p9h

i recently got a 2nd monitor and ive noticed that whenever i drag any window/application over to my 2nd monitor, it makes them way bigger and i always have to manually resize them to make them fit on the screen. my main monitor is a 27 inch and my 2nd monitor is a 24 inch (placed vertically) so i dont know why its making them bigger and i cant find any setting to just make them carry over the same size. is there any way i can fix this?

ID: gq30kxb

Is the 27” monitor running at 1440p while the 24” at 1080p?

21 : Anonymous2021/03/07 03:46 ID: gq2a8sy

How broad is the experience between a $10 gaming mouse, a $30 gaming mouse, and a $70 gaming mouse?

I have a cheao, shitty, Asus mouse that came with my computer, and it's got problems in the cord and keeps disconnecting, so I'm ready to replace it.

When I search gaming mice on Amazon, there's a huge price differential, and I'm wondering about the diminishing returns.

For example, the difference between $1 shampoo and $12 shampoo is can be huge, but the difference between $12 shampoo and $35 dollar shampoo is often nominal, and not worth the markup.

I game pretty casually, no competitive games, and no real shooters. Thoughts or recommendations?

ID: gq2bkdv

What you should buy then is a regular mouse and not any gaming mouse those are mostly for mmorpg and some other games that require a lot of buttons since you can program them with the gaming mouse. If you want a gaming mouse the more money the more programmable buttons it has.

ID: gq2exc6

list of good mice. Most important imo is shape. Determine your preferred shape. Go by hand size and grip style. Browse and ask

. Your perfect mouse doesn't have to be expensive. Pricier ones are usually wireless. Get one with a good sensor and preferred shape, should start at 30$.

22 : Anonymous2021/03/07 03:48 ID: gq2ag38

When I get into bios on my new pc, it says the system cannot find any bootable devices. I have a SSD AND HDD and both are from my previous pc and worked fine before this

ID: gq2b790

/comments/8fn7po/help_the_system_cannot_find_any_bootable_devices/?utm_source=amp&utm_medium=&utm_content=post_body" class="reddit-press-link" target="_blank" rel="noopener">

23 : Anonymous2021/03/07 05:55 ID: gq2m57u

Do I need to set my overclocked CPU back to stock before replacing it? I have a i9 9900k coming tomorrow replacing my i5 9600k. Do I need to change some settings?

I actually would like to reset the mobo to default settings before putting the new chip in but don't see an option. Mobo is Gigabyte Z390 UD.

ID: gq2zlw4

There should be an option, probably on the last screen where you save changes, called load optimized defaults. However, the motherboard will detect the hardware change and load a default bios on first boot.

Be sure to take note of any changes you made, like fan settings or other misc options, you’ll need to re-enter those again.

24 : Anonymous2021/03/07 10:12 ID: gq332oy

So, are pc ssd tech justinferior to ps5 stuff now? Any idea when the gap will be bridged? Wondering whether to hold off on a new build.

ID: gq34vr4

DirectStorage is the Microsoft equivalent that should be with developers this year

ID: gq35pim

It’s a software issue, not a hardware one. It should not hold you back.

25 : Anonymous2021/03/07 11:50 ID: gq38me6

Sorry in advance for the long post, just want to be as thorough as possible with details.

My gf and I were trying to play Albion Online together. She's in Belgium and I'm in the US.

She is running on an older laptop (I think she said she got it in 2013 or so) that does meet the minimums for this game. (Checked CPUID among other various menus in windows)

The problem is when she clicks the game to open it, it pops up saying she's playing it but nothing appears on her screen and a few seconds later it doesn't show her playing it anymore.

Here's what we've tried, in no particular order (some of these were me just frustrated and making wild attempts):

Update GFX drivers (was already up to date)

Checked windows firewall settings/UAC settings (FW was ok, lowered UAC to bottom)

Verified game files (checked out just fine)

Run as administrator

Uninstall/reinstall game

Reboot system (A few times throughout troubleshooting)

Running the game in compatibility mode for windows 8 (after doing this we started getting errors when trying to launch game (the normal way, more info on that below) saying that files were missing. I thought this was strange because I don't understand why that would start to trigger errors about missing files.

But then this is where me getting creative got us somewhere. I had her open the game directly from the game folder instead of the launcher itself and it opened, she was able to see the game, create her account and all that until it booted her out because the anticheat...

So the game must be opened from the launcher but that's exactly whats not opening up, other than that we know the game runs.

What could be preventing the launcher from opening?

ID: gq3gltn

Try looking in Event Viewer, and under Applications, if there’s an entry created that might give further clues.

Check the game folder, maybe it generates a debug log file that might give clues.

26 : Anonymous2021/03/07 14:51 ID: gq3n4e5

Replaced CPU and now motherboard keeps switching between main and backup BIOS

Hi guys, so I had a Gigabyte AX370 K-7 motherboard running with a Ryzen 7 1700X.

I decided to upgrade to a Ryzen 9 3900X.

I updated my BIOS to f50d for my board to support the chip.

Plug in the new chip and it posts, but the monitors stay black and my m+kb are not lit up either.

I research and learn I need to reset CMOS and tried doing that. I power off pc and press the reset switch on my board. Nothing. I power off pc and press the CMOS switch on my board. Nothing. I power off pc and replace the CMOS battery. Nothing. And finally I try tripping the clear CMOS pins on my board. Nothing.

Afraid I did irreversible damage I put my old CPU back in and it starts just like before. Everything seems to be fine.

So I try to reinsert the new chip and nothing seems to be working. I look at the board and debug codes switch from 14 to 15 to CB or C8, I’m not sure, and the BIOS LEDs switch from main to backup every few seconds.

At a lost not sure what to do here. Not sure if chip is defective, I did something wrong, or I just didn’t clear CMOS correctly.

If anyone could help that would be great and amazing and I would be so happy. Thanks a lot.

27 : Anonymous2021/03/07 17:10 ID: gq42poj

Hi guys, I have a HP with a Intel(R) Core(TM) i7-6500U CPU 2.5 GHz 2.59GHz, 8GB RAM, Windows 10 with two graphics cards: AMD Radeon R5 M430 et Intel HD Graphics 520.

I struggle to run Valheim, and would like to know which graphics card is more powerful? Also, since I think both are pretty old / outdated, what would you guys suggest me doing? Should I buy and install a new graphics card? What would be compatible with my HP?


ID: gq4bg4k

The Radeon is better.

ID: gq4dfp0

You’ll have to buy a whole new laptop if you want better graphics performance. Laptop graphics are not upgradable.

ID: gq50xdm

if you don't want to buy a new system your best bet would be to get your hands on an external video card enclosure (aka eGPU). but those tend to be pretty expensive

28 : Anonymous2021/03/07 19:50 ID: gq4pbvf

I’m trying to figure out obs and my webcam and the application seem to work fine, but for some reason my new G pro headset can’t output any audio with it’s mic. I tried so many things and haven’t gotten any closer to figuring out the issue and was wondering if anyone has tips. Also i’m trying to set up voicemeeter which may have something to do with it

ID: gq88c99

Sometimes windows can screw with the volume of audio inputs so I'd check

Sound Settings -> Sound Control Panel -> Recording tab -> Your headset -> Levels

If you've already checked that then I would try reinstalling the drivers and/ or checking your bios (an outdated bios has caused issues for me in the past)

29 : Anonymous2021/03/07 21:35 ID: gq54chq

Hello pcgaming! Dunno if this question's appropriate for here but I figure its at least close. Anywho...

I mostly game on my PC(big shocker), but I do have 2 consoles nearby my main monitor, which I like to use to play them on. Now, if I want to hear whatever I'm playing on the console, I need to unplug my headset and plug it into an audio output on the side of said monitor. This obviously means I can no longer hear my PC's audio output, so I'd like some recommendations of devices that could resolve this.

My amateur understanding of this situation makes me think I need a mixer of some kind, but as I'm not planning on streaming or anything like that, I'd just like something small, simple and cheap, to get the job done.

ID: gq5g3qf

Does your PC have a Line In port? You can just plug the audio output of your console into your Line In, and in Windows audio settings, tick the "Listen to this device" box. It will play any audio incoming on the Line In to whatever your output is, allowing you to hear both your PC and your console's sound at the same time. It isn't perfect (mine has a very small amount of fuzz/buzz), but it works.

Otherwise, yes, a cheap mixer would solve your issue as well. You can get very basic ones for as low as $20.

30 : Anonymous2021/03/08 01:01 ID: gq5t5nv

I did download Forza Horizon 4 a while ago when I had xbox gamepass ultimate but I bought the game last year to finally own it. When my subscription ended, I deleted the game off of my HDD.

Now, since I bought it, I downloaded the game onto my SSD by accident. I wanted to move Forza Horizon 4 to my HDD but I would get an error. I decided to delete the game and download it again. However, when I am on the Microsoft store and I select the HDD and click install...nothing happens...

Any help would be appreciated!

ID: gq7yka2

The Microsoft/Xbox store still has issues with some system configurations installing games onto any drive that's not the one with the Windows install.

I know that if your SATA port has certain hot-swap settings enabled in the bios and is in any way flagged as an external device that the install won't work. I ran into this same problem, but was able to solve it by tweaking SATA settings.

Are you getting any error codes during your attempted install or just nothing?

31 : Anonymous2021/03/08 02:00 ID: gq5zjrm

I have a budget of about $3000 any good starter build recommendation I'm switching from console to pc

ID: gq69akh
32 : Anonymous2021/03/08 02:41 ID: gq63zqp

I'm looking for music rhythm games that allow importing of custom songs and ideally have good community support. I already play osu! and Beat Saber. I'm not looking for games that let you play with your own music or procedurally generate levels, I want custom made levels.

33 : Anonymous2021/03/08 15:15 ID: gq7u6eg

I'm mostly a console gamer, and I recently got a PS5. I thought that would be enough for me to be satisfied for this new generation. But then I remembered that Halo Infinite is coming out at some point. I'm a huge Halo fan and I've been looking forward to this release for a while now, so I started looking into getting a new Xbox. After a while, I realized that I'd be better off with a PC. The extra investment would be worth it as I would get more use out of it.

So what do I get? I'm leaning twords a laptop as I've never built a PC before, and I can bring it around with me and hook it up to my tv if I wish. Since I already have a PS5, I'm not too worried about what's to come with this generation, I just need a PC to play Halo Infinite, and then maybe play any other games if they run on the PC (if not, then the Playstation is always there). What laptop should I get?

ID: gq7ve52

You should post this on /

as they will know what's available and at what price. Make sure to have a look at their posting guidelines, you'll need to include a budget.

34 : Anonymous2021/03/08 16:26 ID: gq83sx3

Might be a strange question but as a gpu gets older, will a higher voltage be needed for it to work? I'm asking this because when I got my 2nd hand 580 almost a year ago I could run about a -40mv stable underclock, but now that seems to cause instability such as crashing. Cut back to a few days ago I was getting crashes and thought it might be windows, so I did a fresh install but got another crash today. Since resetting the voltages everything seems a bit more stable. Any ideas as I can't figure out what could be causing the crashing? I've done 2 Ram checks using the inbuilt Windows diagnostic and another 3 using memtest but have all come back clean, so I'm thinking it's either the GPU or the PSU on its way out.

35 : Anonymous2021/03/08 16:52 ID: gq87nkj

I'm looking for a way to stream a steam game from my desk on the other side of my room to my laptop in bed. I could use steam remote play but since I use a wireless xbox controller that can easily reach my desktop from my bed I was wondering if there was a way to simply use my laptop as a remote display instead of having to handle streaming the inputs as well.

ID: gq89v2y

You can use Steam Remote Play anyway, it supports both the controller being connected to the host or the client. In fact, in the Remote Play settings, you can disable streaming the input completely.

36 : Anonymous2021/03/08 17:13 ID: gq8an56

Good day. My case gets its power button stuck once in a while which causes my PC to power on then back off. Afterwards I can't get the PC to post and I had to reseat the GPU and reset CMOS for the 2 instances it happened. Can anyone enlighten me on why this happens? I have a Ryzen 5 2600 paired with a GTX 1650 with 16gb of RAM all ran by a 450w PSU. Thanks!

37 : Anonymous2021/03/08 17:33 ID: gq8dg7s

Can I connect two separate Bluetooth earphones to one laptop? To listen at the same time?

38 : Anonymous2021/03/08 19:08 ID: gq8r3ph

How often should I shut off my pc? Is it better to leave it on sleep or shut it off if I’m not using it for an extended period of time?

39 : Anonymous2021/03/06 17:23 ID: gpzjb0h

My 850 EVO is achieving 8,000 mb/s read speeds. how

40 : Anonymous2021/03/06 21:28 ID: gq0r763

What does hash rate on GPUs do??? does that affect gaming or productivity performances outside of mining??? Thanks.

ID: gq2ccqm

It seems that hash rate for GPU is for Bitcoin mining only.


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