General Questions & Tech Support Megathread | December 17, 2021

1 : Anonymous2021/12/17 17:00 ID: rils9i

Hi everyone,

After a few months, this thread is now becoming bi-weekly, as a way to make questions less scattered over threads.

As a reminder, the following threads are no longer allowed on

and will be removed:

Tech Support questions ("I have a problem", "My controller doesn't work", "I can't connect to PSN"...) Game recommendation ("Which game should I get?", "Is this game good?") General questions ("Where can I get a PS4?", "What do you think of this controller?")

Those questions now have to be asked in this thread. It will be renewed at 12:00 PM EST on Mondays and Fridays.

This thread is sorted by New answers by default. Sorting it by Top or Best could give answers to commonly answered questions.

Also, don't forget to google your question first - you might find the answer before asking it here!

2 : Anonymous2021/12/17 17:08 ID: hoxujz2

I got a 2TB hard drive to replace my (working perfectly fine) external 500 GB hard drive. I really don't want to have to re-download all the games onto the external one-by-one (or lose any save data) so how do I copy everything I currently have on the 500gb onto the 2 tb?

Can I just plug both hard drives into my computer and just run a copy/paste?

Do I need to download some software to do that copy?

Do I need to format the new 2TB hard drive for the ps4 before I begin the copy?

Thanks all in advance!

ID: hoy1hj8

You need to either redownload them or move them from the current external to the main storage and then from the main storage to your new external.

ID: hoy9jfu

Thank you for the response!

3 : Anonymous2021/12/18 00:55 ID: hozr0o6

I lost my 10+ year account.

I simply said the word “fuck”. I dont understand how that deserves a perm ban as #1- it was in a groupchat with all my friends, and #2- it wasnt used as an insult or anything. This is the most unfair thing ive ever seen and its ridiculous. Ive spent over 10k on this account in the span of 10+ years i would like it back.

ID: hozs5zz

Sounds like a friend reported something you said. It doesn't matter who reported you, what matters is if the message you sent was in breach of Sony's Terms of Service.

You can always contact support to discuss the matter further but you are unlikely to get anywhere. No harm in trying at least.

4 : Anonymous2021/12/17 17:02 ID: hoxtkho

please help me suggesting which game should i buy, here are my three options

assassins creed black flag - unity - syndicate trilogy

skyrim + fallout 4

god of war 4 + soul calibur 6

ID: hoxu14j

Probably more for your money in Skyrim and fallout 4.

ID: hoz8958

Skyrim and fallout all the way

5 : Anonymous2021/12/17 17:08 ID: hoxuj6t

I'm trying to find a good site for a custom controller that has really good cosmetic options, anyone able to help me in this regard?

6 : Anonymous2021/12/17 17:16 ID: hoxvroj

Brook Ras1ution + Driving Force Pro = Paddles not working

Hello everyone,

The Brook Ras1ution I bought yesterday has arrived. I want to use it in my PS4 with my old Logitech Driving Force Pro.

The converter itself works, but paddles don't. In fact, the console detects both paddles when only one of them (doesn't matter which) is being pressed. Also, the gear shifter is not detected.

I've tried the wheel with my MacBook, and Logitech Profiler detects both paddles perfectly.

What can I do? Can I remap the keys? I need the paddles, I can't be playing GT Sport and changing gears with cross and circle.

Any help will be highly appreciated. Thanks.

7 : Anonymous2021/12/17 17:43 ID: hoy01w6

I made a new profile and when I try to sign into ps network its making me sign up with no option to sign in. How can I fix this?

8 : Anonymous2021/12/17 17:58 ID: hoy2dw9


So I haven't played skyrim after my summer break until the skyrim anniversary edition was announced, and I only own the special edition of the game, and on 11th of November I let skyrim update and when k started the game and I noticed that whole screen was full with those weird pixels and it almost blocked out the whole screen, is there any way I can fix this

9 : Anonymous2021/12/17 18:12 ID: hoy4kgt

When update 9.03 released I tried installing it resulting in an error message so I decided to update it using a USB in safe mode, the file is recognised and copied over to the system but just like the default update method it errors at the end of the install. I have tried rebuilding the database and emptying the disc drive with no success. What fixes do you suggest?

10 : Anonymous2021/12/17 19:24 ID: hoyfrk4

How to hide games from PS store if possible

My friend keeps downloading Brawlhalla on my PS4 whenever he’s over. Is there any way to remove or black list this game from my store so he can’t download it again? I’ve already hidden the game from my library but that only solves half the problem because you can go to the store to download as it is a free game.

ID: hoymbql

No way to prevent that specifically. You can protect your account with a password on your console so your friend doesn't have access to your PS4.

11 : Anonymous2021/12/17 20:08 ID: hoymgct

Can i trace my deleted account? cause i dont remember the email

ID: hoyre26

Contact support with as much info as possible and they may be able to help

12 : Anonymous2021/12/17 20:11 ID: hoymtp2

Hi , i have a problem with my ps4 , it starts but no signal and the controller doesn't connect and it seems like it freezes , i tried all options in safe mode but no luck, i tried changing the hdd but nothing happens either , any tip would be appreciated^ Thanks in advance

13 : Anonymous2021/12/17 20:21 ID: hoyobop

I’m having problems trying to add the “free” PSVR games to my library. It gives me the option to “Add to Library” from the PS+ page, but when selected, I’m only given the option to “Add to Cart.” I even tried to workaround the issue by using the PS App, but it also shows up with a price tag. Does anyone else have this issue? Were you able to find a solution? Please let me know…

14 : Anonymous2021/12/17 20:23 ID: hoyomjx

My sons PlayStation is having a bit of difficulty. Missing games!!!! So I invited him to play a game which I bought and played with him for a few years. All of a sudden it says he doesn’t have it and he has to purchase it. Can somebody explain to me what happen and if there is a fix?

15 : Anonymous2021/12/17 20:53 ID: hoyt462

The black conductor bits fell out of my ps4 dpad membrane when I opened it up today. The dpad felt off so I thought to open it up. I'm assuming that it cant be glued back in so is there generational differences between ps4 and ps4 pro controllers that I should know about before buying a replacement rubber?

16 : Anonymous2021/12/17 21:46 ID: hoz0xf5

Ok so should I get the games that are temporarily available or not? Really hard to figure out?

ID: hoz2xqv

What do you mean by games that are temporarily available?

17 : Anonymous2021/12/17 21:48 ID: hoz19jq

PS4 Controller’s Left Analog Stuttering

I have been experiencing a stutter with my PS4 controller left analog stick as of late. No matter the game or what I do, my in game movement is stuttered whenever I try to move forward. Moving other directions is fine, it’s just trying to go forward that’s a problem. I’ve tried a lot of different things to try and fix it. I’ve blown into the little crevice where the analog stick is, and I’ve even done a clean of the stick’s base with a toothpick, rubbing alcohol and compressed air. But no matter what I do, the stick always stutters. Sure these methods help for a little while, but it always goes back to doing this after only a couple minutes.

If anyone has a solution to this problem, please tell me. I would rather not want to disassemble my controller, so keep that in mind, and I do have a second one that I would have to connect to my PS4 as I have not used it before. (If it does come down to this, let me know how to do that as well.)

18 : Anonymous2021/12/17 21:53 ID: hoz1x9n

Rest mode sound

Ok so my slim makes a weird sound like the type you would hear from a fridge but lower in rest mode is it normal?

19 : Anonymous2021/12/17 22:56 ID: hozaz6r

If I started a the normal version of Persona 5 Royal, will that save work with the Deluxe version of P5R?

ID: hozc3q0

Yes. Deluxe is just extra DLC like costumes

20 : Anonymous2021/12/17 23:22 ID: hozempe

Tech support for digital game crashing

Hey I got a question, I try to run a game I digitally downloaded, and I keep getting the crash message after the loading screen, I'm on software version 9.03 and the error message I get is CE-34878-0, does anyone know a solution that doesn't involve me factory resetting the console?

21 : Anonymous2021/12/17 23:30 ID: hozfstj

Tech support for PS4 serial code

I have a model CUH-1115A PS4 and I'm trying to get it repaired because of something, but when I try to type its serial number that I found under the barcode on the PS support website, it says "invalid serial number" What do I do and where do I find the serial number

ID: hozj3pf

The serial number is on the back or the bottom of the console depending on the model EU serial numbers start with 02- or 03-

USA serial numbers tend to start with the letters MB

ID: hozjf4k

Mines starts with MB, but I typed it in the website, and it says "invalid serial number" is there a certain way I have to type it?

22 : Anonymous2021/12/18 00:06 ID: hozkjw6

My purchase don't appear in my library

I buyed the Ezio colection Ac game and i canceled the download and it didnt appear in my library after that

ID: hozl220

Restore licenses in settings then go back to your game library and search for it/locate it in the purchased tab.

Otherwise download via the Playstation store.

23 : Anonymous2021/12/18 00:23 ID: hozmqpu

I accidentally deleted a game from my storage and have no idea how to get it back, anyone got any ideas?

ID: hozoq5k

Go to the store/your library

ID: hozpen6

I already tried, it doesn't show up in my library and it shows that it was never purchased in the store

24 : Anonymous2021/12/18 00:56 ID: hozr20f

I was playing rocket league then my controller ps home button stopped working. I shut off the ps4 and shut it back on. It worked until I clicked on a game and then it stopped working. Shut it off again. Then the controller wouldn't even turn on so I grabbed my second controller which suddenly started blinking red. Please help.

25 : Anonymous2021/12/18 01:42 ID: hozwzed

My PS4 says "The database is corrupted. Restart the PS4." but I restarted it, does it mean to power wash?

ID: hp0h4dr

power wash?

26 : Anonymous2021/12/18 01:55 ID: hozynof

I need help with getting my ps4 to rebuild database. My data got corrupted so I entered safe mode and started rebuilding data base. In the beginning it’s really fast then when it gets to the middle the remaining time keeps going up. Ps4 been on for a day and when I came back from school it was still at 104 minutes. My ps4 power button also has been blinking blue the entire time.Please help

27 : Anonymous2021/12/18 02:18 ID: hp01l0a

I have Disney Plus on my PS4, and I am visiting my parents for Xmas. We as a family talked about watching Hamilton, but their internet is “country internet”. I.e. very poor. Very slow. They literally cannot stream anything.

Now, to deal with that problem, my brother regularly has used his PS3 for downloads of movies whenever we visit, but he says it’s not possible to do that with Disney Plus- PS3 never supported it. He’s also not sure if it can be done on PS4, at least not readily and easily like he can with PS3.

This seems like it has to be possible. Anyone know or have done it? Can anyone provide direction if so?

28 : Anonymous2021/12/18 02:20 ID: hp01wes

Nevermind it worked i'm bad searching. Thanks by the way

29 : Anonymous2021/12/18 02:23 ID: hp026tb

Everytime I get on Minecraft and it on the loading screen my PS4 power off and it only does it when I get on Minecraft is there any way it can be fix I already try uninstalling and reinstalling it still does it

30 : Anonymous2021/12/18 03:17 ID: hp08jh3

My PS4 says it's too hot, and keeps shutting down. I've tried unplugging from the wall for an extended period of time, tried removing the external storage device,etc, and I've blown the vents out with compressed air.

Any ideas what is happening?

ID: hp0gsx8

Open the inside of ps4, clean it and replace the thermal paste.

31 : Anonymous2021/12/18 03:31 ID: hp0a18n

What should I get for 23$? I’d like to try something new. I must say I don’t like souls games, I’m too much of a bitch

32 : Anonymous2021/12/18 03:40 ID: hp0b4gl

I’ve been on LAN Wifi for over 6 months and have built up dust on my ps4, and lost my lan cable so now I’m forced to connect to wireless but I’m having a problem connecting wireless any help….

ID: hp0go8h

Buy a new lan cable.


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