Daily General Questions & Tech Support Megathread | March 11, 2021

1 : Anonymous2021/03/11 17:00 ID: m2uy2c

Following the recent rules update, the following threads are no longer allowed on /

and will be removed:

Tech Support questions ("I have a problem", "My controller doesn't work", "I can't connect to PSN"...) Game recommendation ("Which game should I get?", "Is this game good?") General questions ("Where can I get a PS4?", "What do you think of this controller?")

Those questions now have to be asked in this thread. It will be renewed at 12:00 PM EST every day.

This thread is sorted by New answers by default. Sorting it by Top or Best could give answers to commonly answered questions.

Also, don't forget to google your question first - you might find the answer before asking it here!

2 : Anonymous2021/03/11 23:06 ID: gqmns5o

During last weekend, I went to purchase the PS4+ free trial and I was greated with E-8210604A error code.

I tried all the fixes; changed my emails, changed my payment method and still no luck.

I tried again today, 4 days later. I went to add funds directly to my wallet (despite this trial being free) and after a few errors, it worked. I tried to purchase the free trial again and still - E-8210604A .

I'm so frustrated. I tried their website and even their support on twitter (they keep ignoring me). I don't know what to do.

Anyone else struggling with this?

3 : Anonymous2021/03/11 17:24 ID: gqldmhb

I have a 500G ps4 and I'm trying to get more variety to my stream (and gaming life), I've seen so many 1TB drives with good and bad reviews... What should I get, where, and are there any "special steps" to install it?

I heard somewhere that there was supposed to be an update allowing use of the usb drive for extra storage. Is that a useful alternative for what I need?

ID: gqle3wf

Any standard 2.5" laptop HDD can be used as an internal. Just pop it in and download the firmware onto a USB stick and you're good to go.

For external drives, as long as it's usb3.0 and at least 250gb, it'll work just fine.

ID: gqlseoe

Forgive my ignorance, but just to be certain I can "Amazon" a usb3.0 as big as I desire and just."plug-n-play" for storage? I'm new to this :/

4 : Anonymous2021/03/11 17:26 ID: gqldvo5

Are there any possible other reasons for a white light of death to occur that isn't to do with the cable or hdmi port. Im really just not wanting to crack open my ps4 to fix a possibly broken hdmi chip

5 : Anonymous2021/03/11 17:34 ID: gqlf1h8

I've had my extended storage since christmasand only recently has it been messing up, I've rebuildinglt database, formatted, tried everything online and nothing working, I can't access any on my games on it as they just have a warning mark, and when they don't I go to play them and they freeze at the startup screen e.g gta: bikini girl and because its stuck on the startup screen I can't go back to the homescreen as its still registered as its starting up the game, I don't want to have to throw away something that I spent £60 on but I don't know what else to do and what triggers me the most is on every game I can't play there's an event going on that I'm missing out on

ID: gqlkjue

If you got it around Christmas, contact their customer service and see if it’s covered under their warranty.

ID: gqll9mf

Sadly no, according to my parents (they got it for me) since it was last year I can't get a refund/replacement

6 : Anonymous2021/03/11 17:43 ID: gqlg7om

Can I use an American PayPal account on a Lebanese psn account even though PayPal say that it is not allowed to use PayPal in Lebanon

ID: gqljdpn

No. American PayPal only works on American PSN accounts

ID: gqljija


7 : Anonymous2021/03/11 17:58 ID: gqlic6q

Is there a way to send your friends a video clip on Ps4 without uploading it to a social media? And if there is not will there ever be a way on Ps4?

ID: gqm3wo7

No and I doubt it.

8 : Anonymous2021/03/11 18:06 ID: gqlji3t

Wasn’t the crash Bandicoot n sane trilogy free for ps plus last year? When I try to download it from my library it shows me the price instead of the option to download. Why would they do this?

ID: gqlkz77

Still got ps plus?

ID: gqlljl6

It wasn't free with PS+. You can see the full list of ps+ games here.

9 : Anonymous2021/03/11 18:12 ID: gqlkddi

Why is it so hard to find a brand new controller nowadays?

10 : Anonymous2021/03/11 18:31 ID: gqlmyob

guys i have a problem i just got a usb mouse and keyboard and when i plug them in the ps4 (i have the first gen) only the right usb port works the left one is working fine with anything else but wont recognize the mouse or keyboard if i plug them in it i tried using usb hub with the right port but the keyboard won't work even though mouse is working fine through the hub any help? + Sometimes it works for like 10seconds and them disconnect

11 : Anonymous2021/03/11 18:31 ID: gqln3l3

Anyone have trouble with microphones? The one I had stopped working even thought the system recognised that I have one connected.

Bought a brand new one writing it off as broken but it's the same issue.

I can hear sound fine but no sound is recognised when I speak.

Anyone any ideas?

12 : Anonymous2021/03/11 19:15 ID: gqlt6no

Where do i ask for new game recomendations?

ID: gqlz0rn


ID: gqlzt18


13 : Anonymous2021/03/11 19:16 ID: gqltbnt

I have a question, if i upgrade from my ps4 to a ps5 and log in with my PSN account ETC will i still have my achievements/Games that i purchased in the PS Store on my ps4 trasnferred to my Ps5

ID: gqlyzvp


14 : Anonymous2021/03/11 19:21 ID: gqltycq

I need help to figure out how to connect my ps4 controller to my desktop. I want to use it to play my steam games and remote play. When i plug it on my computer (usb) it just shows a yellow light for 3 seconds and then it turns off. Now i have heard of using DS4windows but when I download it, it says i am gonna need a subscription to use WAR and i don't want to spend money on that so any help would be greatly appreciated. Thanks !

15 : Anonymous2021/03/11 20:05 ID: gqlzzhx

So im looking for an open world game that isnt focused on survival, killing, and collecting weapons. Maybe exploration or base building, and i already have no mans sky. Any recomendations?

ID: gqm0eno

The Forest is really good. Highly recommend.

ID: gqm0szr

Oh cool i didnt know it was on ps4

16 : Anonymous2021/03/11 20:06 ID: gqm07w2

I play with people in the party chat feature while playing games like Remnant. I've noticed that when I save my video clip, I can hear myself and game audio perfectly, but I can BARELY hear everyone else in the chat audio. I don't know if it's on my side or on them. I have my chat audio prioritized almost all the way over. Checked all setting. Not sure what's going on. Any help would be appreciated. Thanks.

ID: gqm4j51

By default, the PS4 will not record party chat with video clips, because that's against the law in some countries & US states. The parties must give their consent to be recorded before the voices will be saved in clips, and they can set that in their party chat preferences.

17 : Anonymous2021/03/11 20:11 ID: gqm0svo

My PS4 is slowing down my wi-fi to literally 10kB/s download

How is it possible that every time I turn my PS4 on, the download speed just drops down to basically 0?! What’s most confusing to me is that unchecking “connect to internet” doesn’t seem to make a difference at all... Only when I turn the PS4 off (or just to sleep mode) does my internet speed go back up. Is there a way to fix this? To like make it fully disconnect from internet without having to shut it down?

Just for clarity, the PS4 is connected via a LAN cable and the speed I’m talking about is on my laptop or phone or anything else which is connected to the wi-fi. The internet speed on the PS4 is great, it just slows down all other devices.

ID: gqm88im

Happened to me 3 4 times before. i tried everything, changed my IP tried it with LAN didn't work, my internet would die the moment i turned my ps4 on literally won't work on any other device , it usually goes away after 2 3 weeks but one time it didn't work for like 3 months so... I don't think there's a fix for this but i hope u manage to make it work

18 : Anonymous2021/03/11 20:45 ID: gqm5fjc

My Ps4 has been working horrendously lately. The audio sometimes cuts out and then plays it all back at a random point, and when I put it in rest mode if fully restarts the ps4 like I just lost power. Any suggestions?

19 : Anonymous2021/03/11 20:48 ID: gqm5vv9

About a year ago i bought Dying Light:Enhanced Edition which comes with a few dlc’s. I recently downloaded it again but for some reason it doesn’t show the game or its dlc’s as purchased in the ps store and i can only play the base game. I tried downloading it again and restoring licenses but nothing has worked, any help would be appreciated.

20 : Anonymous2021/03/11 21:02 ID: gqm7qzq

my roommate bought his own ps4 after sharing mine for the last 3 month. he asked me to game share with him. I read up on it and sounds easily set up. trust is not an issue as my console is in the shared room, but will there be any downsides that I should know beforehand?

ID: gqmg9o6

Just general trust. You can always lock your profile with a 4 digit pin so he can't just access your profile whenever he wants.

21 : Anonymous2021/03/11 21:03 ID: gqm7v6s

I'd posted on yesterday's thread as well, but I'm even more confused now. So, I popped the ghost of Tsushima disc in, copied the game data onto the PS4, downloaded the latest update and started playing. But then, after it's done copying the update, it starts downloading the update again, the update gets corrupted and I'm forced to quit. If I start the game up again, it works fine, it says it's running the latest version, but starts downloading version 1.20 again, the update gets corrupted, rinse and repeat. I delete the game, begin from square one, same deal again. What's going on? Could this possibly be a WiFi problem? Because I've been using incredibly spotty mobile data lately. Older games on my external hard drive have been running fine, so I'm really hoping this isn't a hard drive issue

22 : Anonymous2021/03/11 21:24 ID: gqmaomq

How do play station store purchases work for digital copies?

Will I get a download code for redemption by anyone or will I have it automatically downloaded to my account?

I am trying to buy a game for my brother that is only available in digital copy

ID: gqmg53q

You can't buy codes on the store. You can only buy games for yourself, not others.

If you want to buy something for your brother, buy him a PlayStation Wallet Top Up Voucher for the value of the product. Then have him buy it on his account once the code is redeemed onto his account.

23 : Anonymous2021/03/11 21:26 ID: gqmaz4u

I recently got a new dualshock 4 since my old controller was beginning to have drift issues, but upon using it, it has noticeable input delay, I tried changing my setup, using a wired mode, and even using it on my pc, but it still has the input delay and makes the controller near impossible to use. I have videos of how bad the delay is that I will post in a reply as soon as I can upload them, but any help on the matter would be greatly appreciated. thank you.

*I have searched for a solution but have come up dry

24 : Anonymous2021/03/11 21:47 ID: gqmdvqk

I have a ps4 slim and the controller connection is buggy. On Bluetooth it seems to work like radio waves and not Bluetooth because if something gets in the way or it isn’t pointed in the direction of it it disconnects. This also happens with usb but differently, if I put up the controller to high for example it will disconnect

25 : Anonymous2021/03/11 21:57 ID: gqmf750

Hey guys, I'm going to be offline for about 2 weeks and was just wondering if I could still get trophies in single player modes. I've just done the requirements for the Cold War Trophy stay in the yard for 15 rounds and it didnt pop. Will it sync up when I go online again or am I wasting my time doing these trophies ame should wait till I'm connected to the wifi again. Many thanks xx

ID: gqmfy1q

Trophies don't need an Internet connection to work. You can earn them while offline. You just need a connection to sync your earned trophies with your PSN account

26 : Anonymous2021/03/11 21:57 ID: gqmf7co

I have problem connecting my PS4 to internet via VPN.

I tried following this guide:

My laptop is connected over wifi to the router, has the hotspot on (as above) and nordvpn is on (with US selected as a country).

On my PS4 I go to network-> set up-> wifi-> easy, selelect my laptop's hotspot, enter my password-> do not use proxy-> error comes up, "cannot connect to the server (NW-31201-7).

Could you please help?

27 : Anonymous2021/03/11 22:02 ID: gqmfu9m

Hello, I have the original PS4 (Model:CUH-1001a) and the power cord died on me, I’ve been lookin around for a new cord but am only finding cords for the Slim or the Pro and was wondering if they were compatible? If not, could someone link me to a place where I can get one. Any and all help is welcome.

ID: gqmiazp

The PS4 has a standard power cable used in a variety of electronics. Just take the cable to a hardware store and buy a replacement.

ID: gqmjwq6

Thanks for the help, I’ll go ahead and do that soon.

28 : Anonymous2021/03/11 22:30 ID: gqmjb9m

If your friend has somebody on their friend's list that you have blocked, will they still show up to you or no? Thanks!

29 : Anonymous2021/03/11 22:34 ID: gqmjviu

My account has been compromised and to recover it I need to do it though the live chat, already tried with the support-bot but got no solution. The thing is that when I try to go to the live chat page in the pre chat english form, it only says "how can we help". It doesn't show any options whatsoever or any place where I can submit information to contact a support assistant. I was wondering if anyone could help me here


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