Alienware Really Doesn’t Want You to Buy an AMD Ryzen PC By Joel Hruska

1 : Anonymous2021/04/16 14:58 ID: ms4xbn
Alienware Really Doesn’t Want You to Buy an AMD Ryzen PC By Joel Hruska
2 : Anonymous2021/04/16 17:27 ID: guqwqq0

Not to forget the brand loyal minions still believing intel is better despite the 5000 series eating intel's lunch inin productivity and now gaming. There's still a couple titles where intel reigns supreme, it's still the consumer's call to buy what they believe is the best option for them, who needs benchmarks that says otherwise?

3 : Anonymous2021/04/16 20:26 ID: gurkpe1

Alienware doesn't want me to buy their stuff anyway looking at some of those price tags alongside what you get.

4 : Anonymous2021/04/16 17:17 ID: guqvafc

When you're getting underhanded kickbacks from intel to the point of basically them giving you money just to make sure you make it as difficult as possible for anyone to even try and buy the competing product from you, what reason would you as a company want to bother improving that?

There's been a few, since the first generation of epyc/ryzen cpus hit the floor, of some underhanded tactics of old from intel having been played and a few rather careful whistle blowers that have mentioned some underhanded nonsense happening that appear to be more covertly handled compared to the early to mid 2000's being repeated.

6 : Anonymous2021/04/16 18:09 ID: gur2et3

Thought they were using video card demand to dump Intel product.

7 : Anonymous2021/04/16 18:36 ID: gur61a7

If they don't seel AMD, I won't buy from them.

Meanwhile, my laptop is Dell and is powered by AMD cpu&gpu

8 : Anonymous2021/04/17 01:11 ID: gusiaym

Any kind of brand loyalty or boycott is stupid. My build is all AMD but only because those were the parts I wanted when I made it. These companies don't deserve customer loyalty based on anything but product quality.

For example if AMD fails to deliver on FFX Super Resolution you bet your booty I'm going back to Nvidia next time I want to and actually can buy a graphics card.

9 : Anonymous2021/04/16 18:53 ID: gur8c0g

The Alienware case, (which has not changed internally for almost 7 years) no longer has enough airflow for modern components. It is nice and compact, but very loud once you get a high end CPU and GPU inside it.

Kind of sad, because I really thought they were kind of slick back a few years ago. Low key LED lights, easy to work on, compact. Then I upgraded one from a 560X to a 5700XT GPU and the fan noise went crazy.

My XSX is silent and packs a far more powerful CPU and GPU in a tiny box. For $500. Get your shit together, Alienware.

10 : Anonymous2021/04/16 19:14 ID: gurb55s

Simple, don't buy dell, if they want to stick with an inferior Intel CPU is up to them

11 : Anonymous2021/04/17 01:12 ID: gusidrc

Or you know just decide what you want to buy and get it irrespective of what they offer.

12 : Anonymous2021/04/16 19:22 ID: gurc4rp

Of course they don't. They've been intel's shill for years since dell was on the kickbacks program intel had.

13 : Anonymous2021/04/16 20:28 ID: gurkvv7

If you wanna hear some BS, I have a zephyrus laptop that was gimped by some vent covers from the factory. Intel versions with the same chassis don't have the covers.

14 : Anonymous2021/04/16 21:07 ID: gurq4kj

Dell can fade away as a relic of the past.

15 : Anonymous2021/04/16 21:31 ID: gurt3pn

God I hate dell so much!

16 : Anonymous2021/04/16 21:41 ID: guru9yz

Fuck Dell

17 : Anonymous2021/04/16 22:42 ID: gus1npu

When your PC_ignorant friend or associate asks you to hook him up with a system, because he can't really describe the difference between a ram chip and a mouse (one associate thought it a mouse was a foot-pedal, like for a sewing machine!) Dell fits that particular situation wonderfully...;) You pick out everything and design his system as much as possible using Dell's strange configuration system, you put in his information and he pays the tab to Dell, himself. Your name is 100% out of it, and you make sure you include the 3-year next-day in-home service warranty, and so forth. And then you explain to him that you might move, expire, or be busy if and when (no "if" about it) he has some trouble and tries to call you to come over for 10,000 free lessons only a few of which he would ever retain--and so, you have fixed him up with this 3-year service policy that gets you out of all of that huge mess, entirely...;)

That is the *only* use-case I can make for using Dell. No others come to mind.

Hruska's (he's been around a while) article is interesting because I got an unsolicited email from Dell business and I had a few moments the other day so I followed the link, just to see how many AMD systems Dell was pushing today.

I literally couldn't believe it--I refreshed pages, looked at the select options carefully, making sure the button said "AMD" and nothing else--I am still reeling from what I saw!

I literally couldn't find even a dozen AMD systems--well, maybe one or two more than 'a dozen'--AMD systems listed for sale anywhere--counting Dell business, Dell Workstations, desktops and laptops for home and business--the Alienware line Hruska speaks of has the most AMD-powered systems of any segment within Dell's marketing! But guess what lowly Intel has--literally *hundreds* of Dell systems--no kidding. It really surprised me.

Hruska lived through the Dell-Intel alliance formulated to try and drive AMD into bankruptcy years ago. Intel paid Michael Dell huge sums to sell only Intel CPUs and systems--and Michael Dell took every single bribe from Intel he could lay his hands on in those days. In Intel's worst years back in the A64/Opteron years, prior to Intel's use of AMD's x86-64 IP in its Core 2 CPUs, investigations showed that for more than 1 or two quarters, as much as a whole year, Intel's bribe money literally kept Dell afloat--by way of the kickbacks Intel paid Dell to refuse to sell AMD CPUs and make idiotic and slanderous statements about why he didn't want to go AMD (where he'd have been in a flash sans Intel's bribes, of course.) Dell was a slimy crook all the way through.

So is it any surprise that Dell royally sucks? No surprise at all. Like Hruska, I also lived through that period and saw it all! But hundreds of Intel systems and hardly any AMD systems at all today? The Dell-Intel collusion is back! Wooot! [not.] But really, who cares? Neither Intel nor Dell is very interesting today.

I wonder if those customers of his, of Dell's, know how badly they are being used and abused with second-rate Intel crap? Likely not, because most of them are like the customer I describe in the first paragraph above--easy suckers. I mean, if your head is in 2011 instead of 2021, then yeah, the Intel stuff Dell is being paid by Intel to peddle today might look pretty good. But it's 2021 and today, it sucks, from power consumption to computing performance Intel is way behind the 8-ball.

It really is true--Dell sucks. "OOOooops, I should'a bought AMD!"

18 : Anonymous2021/04/17 00:08 ID: gusbc22

I used to work for Dell way back in the day, in sales. They haven't changed a bit. Scanners. Didn’t stop me from buying a used alienware r8 locally lol.

19 : Anonymous2021/04/16 18:45 ID: gur78mw

Ofc they don't because they are own HP which are on intel payroll and pp suckers.

20 : Anonymous2021/04/16 18:58 ID: gur92co

All of those things might be true. Michael Dell might have a personal onus against AMD. AMD killed Mikey's dog.

Or alternatively, Intel might have a vastly larger and better funded marketing and PR department watching all their OEMs like hawks to ensure their products are portrayed in the best light.

I kinda suspect the latter is true.

21 : Anonymous2021/04/16 22:55 ID: gus32p8

or most likely,. Dell is still getting dirty money from intel to Keep AMD on the back shelf. Perhaps not the billions they were bribed with in the 2000s, but still significant enough.

22 : Anonymous2021/04/16 19:46 ID: gurfcgv

This is why i wont buy alienware

23 : Anonymous2021/04/16 19:49 ID: gurfp2y

Even if it’s cheaper and fits your needs? Are your brand over perf?

24 : Anonymous2021/04/16 20:01 ID: gurha2e

Is Alienware really cheaper though

25 : Anonymous2021/04/16 20:03 ID: gurhll2

Name one time alienware was cheaper. They also have some of the worst thermals in the industry.

26 : Anonymous2021/04/17 01:14 ID: gusilh9

Alienware is the Apple of gaming. It's always overpriced. If you want an Intel based PC you would still be better off making it yourself.

27 : Anonymous2021/04/16 18:42 ID: gur6wfn

There's mostly one or two reasons they won't sell AMD software: first is Dell's reliance in thunderbolt both for their docking solutions and their corporate market. The second is their relationship with Intel on everything, from workstation to server to networking hardware they manufacture.

28 : Anonymous2021/04/16 19:31 ID: gurdat2

Thunderbolt was recently made royalty-free though

29 : Anonymous2021/04/16 19:47 ID: gurff03

True indeed but AMD devices still don't use it actively (except one or two very niche motherboards). And they don't have integrated controllers either. The only real benefit I've seen until now for thunderbolt "openness" was a single laptop (Onenetbook OneMix 4) which does have thunderbolt 4 compatibility (to the tune of egpu support for instance) without being able to market itself with it.

30 : Anonymous2021/04/16 18:56 ID: gur8slk

Still waiting for XPS 13 Developer Edition with Ryzen.

31 : Anonymous2021/04/16 19:51 ID: gurfzwy

Haha gottem! Just bought a R10 system yesterday. I wish HP even had Ryzen systems, as dell kinda sucks.

Happy with the price I paid to get a 6800xt and 5600x for less than $2000. I was really holding out hope for just a 6800xt but seems like this is the only way to get one...

Though I opted out of every option since upgrading ram, storage, and other components is waaay too expensive from dell.

32 : Anonymous2021/04/17 01:18 ID: gusj0jt

HP sucks too. Every HP computer my family has ever had has had problems.

At this point I prefer ASUS, since I've never once had issues with anything from them whether PC, PC parts, RoG laptop, or even their old Android tablet that I had back in the days.

33 : Anonymous2021/04/16 20:38 ID: gurma76

Look around at

their customer support is shite.

34 : Anonymous2021/04/17 01:20 ID: gusj9y3

Anyone who has had Dell or HP can tell you that.

35 : Anonymous2021/04/16 20:42 ID: gurmtij

Is anybody else thinking about whether or not what Intel is doing is illegal ?

IANAL, but that looks like anti-competitive practices and abuse of market position to me.

36 : Anonymous2021/04/16 20:50 ID: gurnuof

Seems like the guy that works at Userbenchmark also does Alienware's product pages.......

37 : Anonymous2021/04/16 21:06 ID: gurq0va

No risk of that. Or an Intel Alienware PC.

38 : Anonymous2021/04/16 22:15 ID: guryf6n

I'd keep those hideous hunchbacks of overheating metal junk away from my desk even if they came with actual alien technology which rendered real time ray tracing of modern AAA games at 240fps 4K Ultra settings. No loss for AMD customers.

39 : Anonymous2021/04/16 22:27 ID: gurztl1

Yup...just , Yup....Once described to me by a salesman as the Intel game. Still playin it all these years later, and they haven't seamed to learn any new tricks by the looks of it. I've seen enough bad 90s futuristic sci-fi to know the "Megacorporation" when I see it and what it does...just hope AMD doesn't follow in their footsteps.

40 : Anonymous2021/04/16 23:03 ID: gus3yqk

Think twice before buying a pre-built because you're having trouble buying the parts you want.

Default configuration for AMD model single channel ram, ouch!

41 : Anonymous2021/04/16 23:33 ID: gus7d5q

Alienware/Dell don't want you to buy at all...

just let me buy!

42 : Anonymous2021/04/17 00:18 ID: guschrd

Well who wants to buy alienware :'D

43 : Anonymous2021/04/17 01:03 ID: gushfdn

There is a lot of fuckery going on when it comes to Intel and 3rd party sellers. Several times now I have talked to sales reps at different Best Buys and when asked, they all told me Intel CPUs were better and faster than AMDs.

I really wish AMD would start pushing these companies to be more even handed.

44 : Anonymous2021/04/17 01:18 ID: gusj395

And this is why Dell was the only major brand to be down market share this year compared to last. They need to get with it and start offering more and better AMD based systems.

45 : Anonymous2021/04/16 15:40 ID: guqhnlb

Hot take:

Intel is the more well known brand and for Dell/Alienware it makes sense to sell the most well known brand. Dell/Alienware are old companies that people buy products from based on reputation, so these same people will also want Intel based systems.

AMD systems aren’t wanted by Dell/Alienware’s main customer base. Sure some fringe gamers might want them, but not enough to put serious effort into it. Promoting these systems heavily is just going to confuse the average buyer.

46 : Anonymous2021/04/16 15:58 ID: guqkaq6

Did you actually read the article? It's not that Alienware is failing to promote their AMD systems, they're explicitly configuring and describing them in misleading/harmful ways for basically no reason.

There's absolutely no justification for defaulting to 16 GB single channel RAM on a 12 or 16 core system when 16 GB dual channel is a free upgrade.

47 : Anonymous2021/04/16 16:40 ID: guqq36u

Actually, there is. Dell’s ram is insanely overpriced, if I were configuring this build as an enthusiast pc user I’d simply want the single 16gb stick to add a second one myself.

I actually just bought the Ryzen Prebuilt myself with a single channel 8gb stick to pull out the Radeon Rx 6800xt in it and sell/throw away the rest.

48 : Anonymous2021/04/16 16:21 ID: guqnh5k

Shipping a $3000 system with dual channel RAM config vs single channel requires serious effort??

49 : Anonymous2021/04/16 17:40 ID: guqyjd0


AMD had grown its brand and Intel can no longer be a trusted supplier as Dell's focus on its partnership with Intel has resulted in massive market share losses. Dell's inability to build up a second supplier has Dell positioned to fail spectacularly should AMD continue executing alongside other vendors, or retain a comfortable position should Intel recover in the PC market.

Given Intel started this war at 90% market share or greater in some segments, Intel can only lose. OEMs will be focusing on diversifying beyond Intel and even beyond AMD as ARM becomes more viable. If Dell can't embrace AMD, they certainly can't embrace ARM.

Also, given Dell is on track to lose their top 3 PC market share to Apple with Lenovo and HP strengthening their lead, maybe the average buyer is a target Dell can't win over anymore. Seems the old companies are beginning to talk and look across the aisle at different offerings. Dell needs to strengthen its portfolio and focus on products rather than appease its old friend.

50 : Anonymous2021/04/16 20:24 ID: gurkera

Does it really matter? What I mean, is that it’s not like there’s an over abundance of stock for people who actually want the AMD chips anyway. These are people who know and understand what they want, and they can’t get them. Why does AMD need to have Alienware help them in a race to the bottom? And Alienware, why are you even bothering? Or, are you totally sold out of AMD systems and trying to move the warehouse full of intel?

51 : Anonymous2021/04/17 01:19 ID: gusj7kc

It doesn't matter but it shows Intel's underhandedness at work. I have never heard of AMD paying OEMs to make products with only their parts.


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