Q3’21 Tech Support Megathread

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We're giving you an opportunity to start reporting some of your AMD-related technical issues right here on /

bf1 crashes wtf amd

Stuttering on Red Dead Redemption 2 when FreeSync is enabled, tends to occur on lower frame rates. Does not happen when FreeSync is disabled. Appears only on DP but not on HDMI. Does not show on single display.

Any logs, dump files, pictures/videos, and/or links of other threads to assist in understanding issue

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2016: Dec | Nov

Summary of the issue
Still getting the USB dropouts, mostly in form of consistent crackling of my microphone audio that is connected via a USB audio interface. Playback audio over my speakers is fine though.

Reliable but annoying temporary fix
If I start Cubase (audio sequencer), the problem consistently goes away. That's my reliable go-to fix right now. I thought this might help in identifying the problem and creating a fix. I'm guessing once it is started, Cubase does something in the way of giving audio services priority over other processes, which fixes it.

System configuration
MoBo: Asus TUF Gaming B550M-Plus Wifi
BIOS: 2201 (AGESA V2 PI 1.2.0.2), but also previously with 2006 and 1804
CPU: Ryzen 5600X
PSU: Corsair RM650X
Memory: 32GB G.Skill Ripjaws Dual Channel 3800 Mhz
GPU: GTX 660
OS: Windwos 10 Pro x64 (Version 19042.985)
Application: Discord, Teams, Zoom etc. but NOT in Cubase or if Cubase is running

Steps to reproduce
Basically just open any of the conference apps like Discord or Zoom. It does seem to only appear once I'm not alone in a conference room (and not if I do a mic check in the Discord settings).

So, ive been having really bad fps issues with this PC since ive had it, which is about 2 years ago now.

So I decided to run Timespy just to see and damn, the score from my Ryzen 2700x sucks. Compared to most other people using one my score is like, 3000+ points lower. My frames must be a CPU issue, ive changed my GPU with another of the same, didnt fix it, also the ram has been changed.

Ill post my specs below, along with my average frames with games and also a pic of my entire timespy results.

My Specs are as follows.

RTX 2080TI (No overclock - Have tried and doesnt do anything)

Ryzen 2700x (no overclock - Have tried and doesnt do anything)

16GB DDR4 @ 3200mhz

Games installed on a NVME SSD

Playing in 1080p @ 144hz

Average frames are as follows.

Biggest example: - I have been playing Days Gone, with my spec people have been getting frames with an average of 140fps, @ 1080p max settings. With Dips to no less than 100. Im getting an average of 70fps with dips into the low 50's all the time, lowest ive seen is 49fps thus far. Its not like its a stutter to that frame, its @ 49fps until I move away from that area, then when I come back the frames tank again, even then, the highest ive ever seen it go it 90, and thats in the middle of nowhere with nothing on screen. Even with everything happening benchmarks show specs like mine never dropping to 49, hell not even dropping below 100. This should NOT be happening with a PC like this.

Call of Duty: Warzone - Average of 60fps with frequent dips to 52 fps @ 1080p (changing settings from highest to lowest settings does literally nothing).

Call of Duty: Black Ops, Cold War - Average of 60fps with frequent dips to 55 fps @ 1080p (changing settings from highest to lowest settings does very little)

Cyberpunk 2077 - Average of 40fps without raytracing, average of 30 with raytracing @ 1080p (Changing from highest to lowest settings only gives me about 10 more fps).

Horizon: Zero Dawn - Average of 55fps @ 1080p, changing from highest to lowest settings nets me about 20fps giving me an average of 75fps but still dips below 60 in some areas).

DayZ: Standalone - Average of 50fps @ 1080p, changing settings doesnt do anything.

World of Warcraft - Average of 52fps @ 1080p (Changing from highest settings to the lowest settigns nets a huge performance gain, this is the only game that has this effect. Ill sit at about 100fps with everything as low as it can go)

Valorant - Average of 120fps @ 1080p (Changing from highest to lowest settings changed the average to about 140fps, also @ 1080p)

Escape from Tarkov - Average of 50fps @ 1080p with drops to 45fps fairly often (Changing settings does practically nothing)

Ive done everything you can think of to fix my frames.

So, does anyone here have any clue to whats going on, temps are always fine on both the GPU and CPU, so are the clock speeds. So no throttling, ive reinstalled windows countless times, even fresh install with nothing on my pc but drivers and one game to test, ive reset the cmos, clean drivers.

Im at a complete loss.

EDIT: Doesnt seem to let me post a picture for some reason.

My GPU Score (2080ti) was 13,534

My CPU Score (Ryzen 2700x) was 7,438

My Raedon software doesnt seem to have the record function anymore. The video and streaming tabs are just gone.

Overheating while gaming and shutting down or closing game above 105°C

Motherboard : x570 gaming edge wifi Cpu : 3900x with stock cooler Gpu: gigabyte 3080 gaming oc Ssd : adata 480gb Hdd:2tb Psu: 850w thermal take

Done 1.Bios update 2.windows latest update 3.Cmos cleared 4.Window clean installation 5.Updated chipset driver 6.undervolt to 1.2v

Summary of Issue:
 
PC black screens with audio still
on when gaming (it may or may not restart). Game also feels slowed down but
this has never happened before.
When powering on again and trying to
open Radeon Software it shows a window that reads "no AMD graphics
driver is installed, or the AMD driver is not functioning properly".
So I have to uninstall and install the drivers again.
This has been happening for more
than a year with two different AMD Radeon RX 570 cards (it started happening so
they replaced it, but it keeps happening).
I’ve run stress tests with FurMark
(800*600, Anti-aliasing off) and the computer also black screens at 79º C. I’ve
run stress tests with OCCT for CPU without crashing but reaching ≈83 ºC.
Event Viewer shows a Critical Error on Kernel-Power with an Event ID (41).
I tried both downgrading and upgrading drivers, but it doesn’t help. Windows is
also up to date. I’ve run the command SFC /SCANNOW, it shows some
corrupted files are repaired but still happened.
There’s been periods of months when
I play regularly without this happening. But suddenly it started happening
again.
 
System Configuration
Motherboard:
ASUS ROG STRIX B450-F GAMINGCPU:
AMD Ryzen 7 2700 x
PSU:
EVGA 600 BR (600W BRONZE POWER SUPPLYDisplay(s)
(Make, Model and Type):Viewsonic XG2401 DP (1080p 144Hz FreeSync)Extended Samsung S2240B DP -> Active DVI-D Dongle
(1080p 60Hz)System Memory:
x2 8GB PC4-17000 DDR4 SDRAM Corsair
GPU (VBIOS):
AMD Radeon RX 570 300MHz VBIOS
Version 015.050.002.001.000000OS (Version):
Windows 10 PRO Version 20H2Driver:
radeon-software-adrenalin-2020-21.5.1Applications:
THPS 1+2, Fortnite, The Witcher 3Background Apps:
Firefox, Discord
 
Steps to Reproduce
1.- Play game for approximately 5 to 30 minutes./ Run Furmark Test until
it reaches 79ºC
2.- Screen goes black, audio still plays. Fans still run and everything
seems on.
3.-After Restarting or Manually powering off and on open Radeon Software.
4.- Legend appears that says "no AMD graphics driver is installed,
or the AMD driver is not functioning properly"

Summary of issue:

Ever since i updated to latest version of radeon software, i been getting Driver Timeout issues. Even when im not doing anything, screen locks up, and my games crash.

Motherboard: msi B450-F Cpu: Ryzen 3600 PsU: EVGA White 500W Display: Sony Bravia TV System Memory: 16GB dual channel 3200 MHz GPU: Radeon RX 550 4GB OS: Windows 10 x64 (Version 19042.985) Driver: Radeon Softwaee Adrenalin 2020 Edition 20.5.2 Applications: Destiny 2 Background Apps: Discord, Opera GX, Wallpaper Engine

there were no gpus in my country and I had to get the rx 6900xt, I got it mainly for VR. I made a bad decision? or amd vr drivers support will become way better overtime? or they will always have problems?

So im not very good with computers, but ive been having this issue where both of my screens will flash black mid game or about a second then comeback. Today, something different happened. The game froze for about 5 seconds before both of the screens went black for about 15 seconds before the game crashed. Then, on my screen an AMD Radeon software message popped up that said "We detected a driver timeout that has occurred on your system." Unfortunately, i do not know how to recreate the occurrence because it seems to be completely random when i play.

PBO Curve Optimizer Problems:

​

I'm trying to get my Curve Optimizer setup for my Ryzen 7 5800x (NZXT Kraken X53 cooler, Asus Crosshair Dark Hero MOBO), and I think I'm doing something wrong with curve optimizer. I've been researching the topic and found through some previous posts/guides a method I thought would work, but my curve optimizer has been bumped up to an ALL Core -30 offset.
This just didn't seem right to me and makes me think I have something wildly off. I have settings enabled in the AMD/Overclocking Menu of my motherboard, with PBO set to advanced, PPT,TDC,EDC limits set to default Ryzen (105W TDP) limits, scalar set to Auto, and Max Boost to 200mhz. So far, it seems "stable", as I've passed several runs of OCCT and Prime 95 single thread (10-20ish minutes each), with an affinity set for my two preferred cores in task manager), as well as multiple stronger multi-core stress tests, and have had no crashes or errors yet.
I'm assuming my 5800x isn't just wildly better than every other chip I've seen post Curve optimizer results for, so does anyone have any idea what may be wrong here? I've also noticed that my Core VID's do not vary (HWINFO64 latest stable release), even when I had only offsets for the preferred cores set, so I am not sure if that matters, or if I am looking for the wrong voltage to be lowered.
Any help would be appreciated, thanks.

only certain games crash my whole computer including subnautica and sea of thieves, (both on xbox app). The error code i get in the windows event viewer is "A fatal hardware error has occurred. Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 1.

Please help! My specs are ryzen 5 3600, asus dual evo rx 5700, 32gb vengeance ram, and b550i msi gaming edge wifi

RX 5700 XT runs on low core clock speed when VRAM speed is set high

Hi, I've been mining Ethereum for about 3 and a half months, without any real issues regarding to overclocking. Up until now, I was mining at 1900Mhz VRAM clock, and about 1400Mhz Core Clock which gave me nearly the maximum hash rate for my card.

If core clock was set to 1200Mhz there would be a very noticable drop in performance.

Recently I started having a problem where if my I set my VRAM above a certain clock speed (right now it's 1850Mhz), then my core clock speed would go down to about 1200 Mhz, regardless of how much I'm setting it to run at.

Examples:Vram at 1840Mhz:

Vram at 1850Mhz:

Another extreme example:

Does anyone know why this happens and how can I fix it? my ideal is to run my gpu at 1900Mhz VRAM and 1400Mhz Core.

I'm using the Sapphire Pulse RX 5700 XT (21.3.1 driver after DDU uninstallation), I also tried 21.4.1 and 21.5.2 but had the same issue.

Thanks for helping

Hey guys! I noticed that for few days my GPU started to be so hot with the driver 21.4.1. Like i start the computer with the tunning on "Automatic" and the video card goes from 40 to 60 celsius degrees in less than 5 minutes, then the fans are starting at around 1500RPm, temperature goes to 40 again and again up to 60 every 5 minutes. Paranoic or not i don't remember the video card to go like this in 5 minutes. I didn't manage to check temperatures untill few days ago, so i don't know if this is normal or my video card has a problem. I'm using it only on low profile games and office, not minning or high end games.. Should be a problem or normal to go 60 degrees in idle on temps for an XFX Rx570 8GB?

HI, i have the following problem...

In some games my GPU just stays at 10%usage and the core clock never exceeds 500mhz, which results in terrible performance. I just noticed that behaviour after i tried launching FO76... the problem also exists in League of legends

I then tried some other games and they ran just fine, without any hiccups.

I've read about adding the specific game as a tuning profile in the radeon software and adjusting the minimum frequency it should run that game at, which just does not work for those games. :/

I hope you can help me out there. since i don't know what to do..

Maybe some of you also had problems like that and knows a fix.

Heres my Specs:

5900x

rx6800 xt (reference card)

32gb 3600mhz cl15

B550 tomahawk

Need help !! 3900x Overheating & shutting down after 20-30min of gaming. Temperature before shut down = 107 degree Celsius (checked with msi afterburner)

Updated the bios few days ago for resizable bar.

Is the poor performance is destiny 2 fixed yet? The game has been basically unplayable in the past. I'm honestly considering selling my 6900xt card at this point. Does anyone know if they have fixed the issues?

PC cold boots after upgrading to 5800x, trying to boost ram speed to 3600. Specs: MSI x570 Gaming Plus 5800x, RX 570 16 gig of crossair, 16 of rip jaw, I took out the crossair just in case. Both 3600hertz. It's locked at 2144, I tried boosting and it crashes unless I flash my bios. I can't update my bios or cold boot. I'm stuck on what to do. I can get it to launch with 32 gigs, it's just not at 3600 hertz.

5800X and 6800XT. As soon as I try to play an intense game (Control) the CPU fans ramp near to max. It doesn't make any sense. The fan profile doesn't ramp up (in BIOS) until 65C but they are going near full blast when Ryzen master is reading 55C on the CPU.

The odd thing is they will not slow back down even after the game is quit (or crashes).

My UPS also beeps a warning sometimes too, which is why I think it might be power related.

I don't get it. The UPS and kill-a-watt both report 350-500watts of power draw, both of which are well below my Corsair AX760s max rating.

GPU temp stays below 80C.

Any ideas on what this could be?

NEED HELP So I have a Corsair AIO pump and it’s reading 4500 rpm but temps r going above 70c. I’ve tried taking it off, swapping ports, even shaking the dam thing for bubbles, nothing. It was working less then 24 hours ago so I hv actually no clue what’s going on. I went to move the mount and when I screwed it back on temps are crazy. Please help.

My friend updated CPU from Ryzen 2600 to Ryzen 5600x, keeping his Asrock B450 Pro4 motherboard. He did BIOS update successfully and installed new ram (Crucial Ballistix 3600). His problem that he is having is that his audio cuts out randomly. In Discord, he can hear everything still but his voice cuts out. In games like Valorant or League of Legends, his audio that he hears cuts out.

Fixes we have tried:

Possible clues:

6900 XT: Low Score in 3DMark DirectX Raytracing feature test with 21.4.1 drivers!

Computer Type: Desktop

GPU: Asus TUF RX 6900 XT OC (Power Slider: +15%, Max Frequency: 2600 MHZ).

CPU: AMD Ryzen 7 3700X (PBO ON)

Motherboard: Asus Strix B550-F Gaming (WiFi)

BIOS Version: 1804

RAM: 32GB G.Skill Trident Z Neo 3800MHZ CL16 (2x16GB)

PSU: Seasonic FOCUS GX-1000 1000W 80+ GOLD FULLY MODULAR

Operating System & Version: WINDOWS 10 PRO 19043

GPU Drivers: Adrenalin Driver Version: 21.4.1

Description of Original Problem:

With 21.4.1 drivers, I see a very low score in the 3DMark DirectX Raytracing feature test: 27.41 FPS. I see something abnormal in the monitoring logs: the GPU Memory Clock Frequency seems to drop down quite a lot and is very unstable. Only see this kind of behavior in DirectX Raytracing feature test.

The issue is fixed if I roll back to 21.2.3. With 21.2.3 drivers I see 32.18 FPS.

All drivers after 21.2.3 seem to have the problem!

Have any of you seen this issue?

Summary of Issue

Windows 10 takes a long time to load the first time I boot my PC. It doesn't load the taskbar correctly. If I sign out and sign back in, it is ok. Doesn't happen if I restart.

See YouTube link below.

System Configuration

Motherboard: X570 AORUS MASTER (rev. 1.1/1.2) BIOS Version F33j

CPU: AMD Ryzen 9 5950x

PSU: Corsair HX1200

Display(s) (Make, Model and Type): ASUS ROG Swift PG279Q

System Memory: 32GB GSKILL Tridentz 3600Mhz

GPU (VBIOS): XFX Speedster Merc 319 Radeon RX 6900XT

OS (Version): Windows 10 Pro x64 Version 21H1 OS Build 19043.985 Windows Feature Experience Pack 120.2212.2020.0

Driver: Radeon Software Adrenalin 2020 Edition 20.5.2 (27.20.21003.8013) DCH

Applications: Windows 10

Startup application: Bitdefender Total Security Antivirus, Radeon Software, Corsair iCue, Razer Central, GoXLR App, GoXLR Control Panel, GSKILL Trident Lightning Control

Radeon Software Settings: N/A

Steps to Reproduce

Turn on PC first time

Steps taken to fix:

Running on Safe mode is fine, windows load without delay

Disabling start up items, doesn't make a difference

Disabling start up items + antivirus doesn't make a difference

Attachments and Links

YouTube Link: