Server and Launcher Issue | Queue times | Lost items Megathread for 2 January 2022

1 : Anonymous2022/01/03 02:08 ID: ruq3l3

Dear players,

Our servers are currently overloaded, but this is not related to the Twitch Drops event we're running. On the release of Patch 0.12.12 we had more CCU and the backend was more overloaded than now.

Some issues show themselves only under heavy load (like the one we're currently experiencing) and "buying more servers" won't fix these issues. Such heavy load occurs during prime time only and it's been far heavier than one or two years ago, as the game became more complex.

We are working on identifying the nature of these issues and on how to lower the chanсe of them happening in the future. Our methods include replacing hardware, eliminating unstable nodes and adding changes to the software, for example a temporary queue system and different kinds of backend optimizations.

The queuing mechanism in the launcher has been introduced in order to prevent the backend servers from overloading and avoid game-related issues resulting from that overload. This is a temporary solution. We are working to reduce queues as soon as possible and our goal is to eliminate them completely.

Our team will continue to work during the holidays until we resolve these issues.

We apologize for the inconvenience caused and thank you for your patience and support.

Previous Nikita post

/comments/rsohe3/backend_issues_status/?sort=new" class="reddit-press-link" target="_blank" rel="noopener">

Server Status Page Unsure of it's credibility

Servers got DDOS'd?

2:18 AM Monday, January 3, 2022 Coordinated Universal Time (UTC)
Servers are back up for most of us (and there isn't a queue atm gogogogoggogogo)
Progress appears to have been rolled back an hour or so for must people.

30 min inactivity kick

2 : Anonymous2022/01/03 20:03 ID: hr460n0

Am I missing something or the statement made by Nikita doesn't make sense ?

So basically Nikita said that the current network situation wasn't related to the twitch event at all, that it was due to the amount of player trying to play the game. But... the whole point of this operation is to promote the game on Twitch, so sell more copies of the game to people who are going to obviously log in to play the game... ?And it was just so noticeable how the servers/network performances went to shit after the drop event.

Before, the game already had hard time handling the amount of players coming back with the wipe to play the game yes, my inventory was often laggy etc. But I could still play.

Now it's pretty clear that following the Twitch marketing operation, people who bought the game are adding even more overload to the previously bad situation, making it pretty much unplayable.

Just saying but FF XIV stopped selling copies of their game a few months ago when they were in this exact same situation, just to assure that people who got the game could play in good conditions, and people just coming to the game could have a good first experience. Meanwhile BSG is still selling their currently unplayable game like candies and we barely can play a few raids after sitting in queue for 30+ minutes.

Honestly I usualy like and understand what BSG/Nikita is doing but this time I'm disappointed.

ID: hr49gta

Its so sad The amount of comments iv seen on reddit and YouTube, along with twitch chats. About how they just bought tarkov after years of speculation, or they were finally convinced because of the big twitch event. Etc. But they haven't got out of a single raid alive yet. They have spent more time in queue than in raids. They don't even know how to navigate a map yet and offline isn't isn't an option if you can't queue into the game. Offline needs to be a separate entity entirely. When the game crashes. Servers s*** the bed. W.e it may be. You should still be able to go practice boss killing or learning maps. . . How do they expect any new players to stay? I started last year around February. If I had to queue and wait an hour to go into maps I havent learned just to get head'eyed by TTV kids....I'd have never got past the learning curve. If this crap was going on when I started, I'd never have dove into tarkov like I did. I'd have uninstalled for sure.

3 : Anonymous2022/01/03 13:48 ID: hr2lm2p

Fuck this megathread thing, "we're hiding all the issues in here and because no one wants to go through hundreds of comments no one will see this".

Can't play the fucking game, got back to menu without any way out except alt + f4 3 times in a row

ID: hr2snmo

seems there is mod infighting going on too. The last megathread (posted by a mod) got Rule 2'd (by a mod)

4 : Anonymous2022/01/03 16:39 ID: hr38urr

Can’t escape from Tarkov if you can’t get into Tarkov

5 : Anonymous2022/01/03 02:14 ID: hr0otb3

Slightly different tone

6 : Anonymous2022/01/03 23:57 ID: hr55u03

Experience Today :
Log on at 9:45 AM PST : Sit 60k queue
Get into game at 10:40 PST : click hideout, backend. Back into 70k queue
Log in at 11:45 PST : servers down after 1 menu, wait for them... ok back to 30k queue
Get into game at 12:30 PST: Do 1 raid,.Crash out after due to backend,
Sit 60k queue
Get in at 14:00 PST, backend erro

stop crashes. Have not done a single raid since. It's now 16:00 PST.

In 6.5h i've managed to do 1 raid. I've been playing since 2018. This is the worst it's ever been.

7 : Anonymous2022/01/03 20:00 ID: hr45iiw

this is whole new level of logical gymnastics

fix this crap

ID: hr45pvt

Maybe it is just me, but it really feels like you can't be negative or point out issues with Tarkov without a bunch of fanboys jumping down your throat about it.

8 : Anonymous2022/01/03 15:11 ID: hr2vz4o

The decline.. it's just unplayable, then they host "content creator competitions" while there's 10's of thousands of people sat at the launcher while literally every streamer is in lobby sponging money off new players who think they're going to get something super exclusive in a drop, joke

9 : Anonymous2022/01/03 02:12 ID: hr0oiap

Previous megathread wasn't adequate?

ID: hr0oq2l

it got rule 2'd and it was also very pettily worded.

10 : Anonymous2022/01/03 20:33 ID: hr4at8l
Lol. I bought the game last night installed it overnight while I slept got up early do to some work figured I could jump on for an hour real quick got to computer, it installed successfully. hell yeah click button to play "You are in queue. Your place in queue is 42,182 wtf

Seriously though. Did I just pick the absolute worst possible time to try this game?

11 : Anonymous2022/01/03 02:10 ID: hr0o8ss

So is everyone else unable to even get the launcher up? I get a gateway timeout in the launcher.

12 : Anonymous2022/01/03 02:10 ID: hr0o9a5

Lol they got rule 2d so they made another post.

13 : Anonymous2022/01/03 16:15 ID: hr355i8

They can say the Twitch event isn't the issue, but I would be willing to bet the servers are better when this bullshit ends.

14 : Anonymous2022/01/03 19:02 ID: hr3vzsj

As soon as I got in the game, after a 60k queue, I got a backend error and forced to quit the game, come on

15 : Anonymous2022/01/04 12:44 ID: hr7ghgx

Im sorry nikita to blow your bubble but servers only being bad at prime time is hilariously incorrect. Literally the opposite of prime time rn and the servers are taking a huge dump again.

16 : Anonymous2022/01/03 18:23 ID: hr3poz8

I wait for hours to get in, and then I get backend error and kicked out of the queue. You have destroyed your own game

17 : Anonymous2022/01/04 20:30 ID: hr9bmvl

BSG: Introduces server queue that encompasses 33-50% of active players - Does absolutely nothing to help with the issues. BSG: It's not caused by twitch drops - Problems started the same day as twitch drops. BSG: We don't have to spend more money on servers, we've stress tested them - Stress tests with 9 devs and a pizza delivery boy.

This is a joke... Hire someone to guide the process, that has actual experience from a AAA studio.

18 : Anonymous2022/01/04 16:35 ID: hr8ay7j

First nakita says its because of player influx . Then he says it's not.

ID: hr8qn2g

Crazy thing about software, sometimes you form a theory that seems pretty founded in evidence and you turn out to be wrong.

19 : Anonymous2022/01/04 20:46 ID: hr9e3xm

This is literally unplayable now.

20-min queue Organize inventory for a couple minutes Try to build a preset --> Backend error --> 8-mins until menu loads back Get in lobby with friend --> Invites don't show up --> Back button doesn't work Finally join him --> Matching for 10 mins Leave matchmaking --> wait for 10 mins for the menu to load.


20 : Anonymous2022/01/03 19:30 ID: hr40n9v

shroud having problems now. that might make them do stuff.

ID: hr427oz

I hate agreeing with this stuff. Last night Lvndmark has "fisher price servers" as his title

ID: hr41xs1

You'd think so....but planning, optics, and integrity aren't really all that important to them.

Now, that's not an unfair dig at BSG. Nikita admitted they started having issues when 12.12 launched. Yet they went ahead with drops and a sale anyway knowing full-well it would cause everything to get worse. (because it always does)

But hey. BSG thanks you for your purchase! (no refunds)

21 : Anonymous2022/01/03 19:57 ID: hr452nd

Take the game down for a week. Or how ever long you need and do what need to do. Trying to fix it on the fly while the game is barely running with constant crashes, freezes and lost progress with hours long queues while your precious drops event (which has backfired spectacularly) is running is absolutely ruining people's enjoyment of the game. Some newer players won't ever return.

22 : Anonymous2022/01/03 02:13 ID: hr0olvs

but this is not related to the Twitch Drops event we're running.

is this Russian humor?

23 : Anonymous2022/01/03 02:18 ID: hr0pdyo

'the problem only occurs when the game is popular, so we don't care.'

24 : Anonymous2022/01/04 13:59 ID: hr7p0hp

Oof. Game is legitimately broken right now.

25 : Anonymous2022/01/03 02:49 ID: hr0tsck

Here's full translation of Nikita statement on the game on 30 of December.

Let me explain to everybody what's happening with the servers:

At the moment we have a very huge online traffic. As usually, we didn't calculate the expected traffic precisely, we didn't think it would be that high... but honestly, we actually expected the current ongoing outcome. But, as it turned out, because we add new more things to the game, to the profiles etc. etc., f.e. various security things, encrypting... all of that leads for some unexpected and hardly explainable things happening, which are getting clear at very high loads, and ONLY at the very high loads. And without the heavy server load, it wasn't physically possible to test/understand these errors. As the high load was starting to go on, all those crazy onlines were going on, for comparison, years ago, with the current load, the game was literally dead for half day, but now with the same load it just ''coughs''. And on top of that, the guys are working, even right now at the current moment. I understand that this (the current server situation) angers a lot of people, they are getting kicked out of the game, getting errors etc. and the work on these problems is currently going on.

If you need to hear, whether we know about these errors - yes we know. If you want to know, whether we work on these issues - YES, we are working HARD right now, nonstop, almost 24/7, because we can't physically work any more than that.

I don't know what more to add. For example, ''YoU cOuLd pRePaRe bEtTer, tHe CoMpAnY iS noT tHaT SmAlL''. Honestly, we did prepare, we bought hundreds of new servers, a lot of them, but the thing is, that during the high load, some strange things are happening even in some really stable system clusters, i mean, visually, technically everything is alright, but in reality, something strange is going on, and it is happening only during the high load. And we get these errors traditionally during the high load. Every year, during the new year period, we have some stuff going on, and every year, we start to understand something new, something more, and we can start to work on those things. So well, yes, we are aware of the current situation, we are worrying a lot about the situation, we are being pretty nervous, because, well, it is not cool at all, I fully agree.

If someone says, ''why you even made those drops'', etc., even before the drops, right after the patch, the amount of online players and load, was even higher, it actually peaked quite hard and then slowly decreased with time, yet the situation was somehow better than right now, we try to understand, what's going on, what's wrong. Drops have nothing to do with the current problems at all! With the drops we don't have any crazy load increase, with the drops, we actually want to do something nice to you, and not to ''make it big''.

So, we are working on all the current problems right now, I don't know what more to add. And I hope that some fixes will be there in the near time. Today we had some new fixes, for tomorrow we may have some new fixes... So yeah. But there is a ongoing problem, that I specifically don't like, the error that kicks you out of the game, and right now we are working quite hard, so that it doesn't kick you out at from the game, for example.


What more, ''to add better servers''? We already have the best available servers, it doesn't help with the current issue, we constantly buy new servers, the problem is not there. Imagine yourselves: before, there were 10 servers (didn't understand the word), but now there are 550 servers, which are connected one with another, and often there is a situation in a data center, that there are some types of network issues... we are getting a bit ddosed constantly from various sides, and all of that too has an impact on the stability. I don't try to make excuses, I just say how it is.

You either accept it, or you don't .... - so don't play then and take a break. It will sort itself out by the end of the drops in January, but I hope it will sort itself much faster (said laughing, not dead serious), we want to fix all of that before the new Year.

Therefore, no need to say, that we are not doing anything, that we don't care. Yeah, of course, we worked our asses so hard for the 12.12 patch, to get it in time, and in the end to have those issues? No, not at all, it can just be like that (with the errors). So... That's all.

Streamer asks about bug, that made his friend SICC case with keys disappear:

Yes, I am aware of that. The bug happened once, during a serious overload, technically I won't be able to explain you the whole thing, but the bug is fixed, and it shouldn't happen again. Because, well, again, guys, an overload happened, happened something new, with what we had 0 experience, we understood what was going on, how the issue appeared, we fixed that, that's all. And otherwise (without the overload), we wouldn't even be able to predict that something like that could even happen. Soo, of course we are sorry, we can't return that, because we don't store absolutely all the item history of all the profiles, unfortunately. What we can, we return.

.... Explains how they fixed the stack bug, and how they returned the disappeared money after the bug....

Eh... That's why there's the test. If it was like that in the release version, it would be a very very bad. We would have to compensate everything quite seriously, to make some sad announcements etc. So yeah, we rather spend the time (time that takes to make announcements, compensations) on the fixes and optimization. So yeah, if someone says, ''ThEy ReTurnEd tO tHe 2017'', go you know where.... Remember what was in 2017, online was 20 times smaller than now, everything fell down after any bug, and all of that not because we were stupid, it was happening to us for the very first time... we were constantly ddosed, from all the sides, because I don't know, people just don't like how we were at twitch top viewed.


Every game has technical issues. Look for example Fortnite, recently was down for what, 6-7 hours, they couldn't get it running, a multi billion company.


26 : Anonymous2022/01/03 12:11 ID: hr2bspf

7am on a Monday EST is prime time? 20k in queue

27 : Anonymous2022/01/03 13:34 ID: hr2jzvn

Imagine being a new player who picked this up during the Twitch event. Servers on fire, 200k+ queues, items disappearing, neverending load screens, backend errors, sudden crashes, all on top of the general confusion that is the Tarkov newbie experience.

Oh, and one more thing: No Refunds!

28 : Anonymous2022/01/03 14:55 ID: hr2ttcl

Mods won't let me make a post about this in the main part of the forum, but would anyone get behind BSG just cancelling the Twitch event? It's been going on 8 days now. I think that's plenty. Let's get BSG to end this thing so we can actually play.

I don't give a fuck about sugar packets and rolo watches. I just want to play.

29 : Anonymous2022/01/03 15:21 ID: hr2xb6u

Made it into the game pretty quick this morning! Then couldn't even do anything in menus because it kept erroring out, guess I'm done with Tarkov till this is fixed

30 : Anonymous2022/01/04 00:57 ID: hr5ef6g

2nd wipe and I fucking love this game but how much is enough? I bought eod for the perks of course but it was the first game in a while i could actually say “I’m willing to contribute to what bsg has going on until full release”. Now I got my buddies on it and the last few weeks have been a fuck fest. I hate to bring new players in explaining my experience with the game for it to shit the bed as soon as they play. Lighthouse is nice, and voip is a needed addition, but please fix the servers. Streets of tarkov looks nice but they need to focus on making this game playable first. Such a pain in the ass to have a scav freeze and it costs me an hour waiting in queue again. Really disappointed in this wipe so far. Just let us play

31 : Anonymous2022/01/04 19:04 ID: hr8y5zx

It's really a bummer how difficult this wipe has been to play trying to balance a full time job.

40+ minute queues just to get past the launcher, sometimes 20+min loads to get in to the raid, only to get booted out occasionally. It's just not worth what little time I have available for recreational activities. This game has always been very involved and lengthy which was totally fine, but we're reaching levels of egregious time consumption here just to be able to even play. I work 12 hour days or more sometimes and unless I'm willing to cut in to my sleep schedule I can't even play more than a single raid because of just how long it takes to get in.

I really hope they're able to get things even somewhat like it was before we needed a queue just to get in the game. I've never had so much time after a wipe go by and still be only level 10.

32 : Anonymous2022/01/04 19:19 ID: hr90got

Well this is fun, home from work sit in Q for 30 mins. Play one raid, inventory hangs. F4 for another 30 mins in the Q. Shutdown and try again tomorrow, how did it get so bad so quickly.

Love the game, but to old to waste time on this Q shit

33 : Anonymous2022/01/03 02:09 ID: hr0o3mn

Oh hey look, the mods decided to stop being petty

34 : Anonymous2022/01/03 13:38 ID: hr2kfy9

> Some issues show themselves only under heavy load (like the one we're
currently experiencing) and "buying more servers" won't fix these
issues. Such heavy load occurs during prime time onl

> queue at monday morning on a non-holiday


35 : Anonymous2022/01/03 16:37 ID: hr38jfb

I guess I'm just not playing until this event is over. Of I only have an hour to play I can't wait in queue for two hours. Going afk was the only way I could even manage to get on.

36 : Anonymous2022/01/03 17:15 ID: hr3emvm

60,000 queue, wait 30 minutes.

Get in game, go to hideout. Game error and crash, restart application.

75,000 queue.

37 : Anonymous2022/01/03 17:24 ID: hr3g0t5

I bought the game yesterday, played my second ever scav round and I got some HTTP 5XX (I think Gateway not found?) error after the screen to move gear into my inventory... after dismissing the dialog none of the loot was in my inventory. Kind of scared to play again now.

38 : Anonymous2022/01/03 18:56 ID: hr3uzvc

I really appreciate them working through the holidays to deal with these horrible game stability issues.........but is it just me or has the que done NOTHING. I'm still endlessly kicked spending WAY more time each day trying to launch the game then actually play the game. I move 1 thing in my inventory and BAM next think I know I'm number 112 000 in que again.

since making this comment I got back in and got an error after I died on my scav......had to close game back in que.

39 : Anonymous2022/01/03 19:02 ID: hr3vyz1

Wow, sit through the queue, get a server cannot be reached error when I get through it, and then have to sit through the queue again.

Pretty simple to give an account a 5 minute window in which they get to jump the queue if they've sat through to the end. Jesus fuck.

40 : Anonymous2022/01/03 21:37 ID: hr4krrl

what a sorry state this game is in

41 : Anonymous2022/01/03 22:23 ID: hr4ruiq

Look, I get the queue being implemented but getting stuck 'Leaving the game' for 25+ minutes, to the point where you have to close the game and hop back in the queue for x-amount of time is ridiculous. Save our spot if we have to restart the game.

42 : Anonymous2022/01/04 13:58 ID: hr7ov5r

Love sitting in a hour queue, playing 1 raid then getting disconnected from error, then sitting in another near hour queue only to have the game freeze on launch and get disconnected again then back to another queue. Truly epic experience this morning. Probably should be some sort of priority for disconnects so long as were gonna do this queue thing.

ID: hr7p3e1

I dont understand, the queue is supposed to fix the server overload, then why the fuck is it getting even worse? what's the point of a queue when the server just crapped themselves every 15 minutes?

43 : Anonymous2022/01/05 00:58 ID: hragf7g

Honest question, if the servers are overloaded with people, why does it take over 10 minutes of « matching » to find 1 game ?


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5 months ago

Fuck Nakita and this shit game

Last edited 5 months ago by Anonymous
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