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Hello Everyone,
We have just released a patch on Steam, Epic, Xbox and PlayStation platforms that addresses the bug that has, since the previous update, been causing the inventories of certain players to be wiped.
If your inventory has been impacted, please note that our efforts to restore your items are a separate process from today’s released patch. Restoring the inventory of affected players is still our highest priority, while today’s patch is intended to prevent the issue from continuing to occur. The restoration process is run via our server database and does not require a patch to be implemented. We will have news of this very soon.
IMPORTANT:
With this new patch, some players may occasionally encounter multiplayer connectivity issues followed by inventory items being momentarily invisible. This is a known and only temporary behaviour that is part of our three-step inventory safeguarding measures. Restarting your game or waiting a few minutes and then restarting your game should make your items appear again. We aim to address the occurrence of these edge cases in a future patch. If you do encounter a wipe that occurs after installing the patch and is not resolved following a game restart, please immediately report this in this Edge Case sub-thread.
While we are confident that the patch will prevent inventory wipes in future, we do want to use the weekend to continue monitoring the situation and ensure that no more players are encountering any related issues before we move onto the restoration process.
As soon as we are satisfied by the patch’s effectiveness, we will share extra details including timelines of our upcoming Inventory Restoration process.
While our teams have mainly focused on preventing any further inventory wipes, we have also continued to look at ways of improving our restoration process. We will update you with these final details as soon as we have tested it and confirmed what is possible.
For any affected characters currently encountering a “Couldn’t Connect to Server”: these characters will have their inventories returned and they will become fully playable again as soon as our restoration process has completed.
Please keep an eye out for our upcoming announcements regarding restoration and other Outriders related news updates.
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This is a list of comments made by the developers in this thread:
Comment by thearcan:
Inventory Wipe Edge Case Reporting Sub-Thread:IMPORTANT:
Some players may occasionally encounter multiplayer connectivity issues followed by items being momentarily invisible. This is a known and only temporary behaviour that is part of our inventory safeguarding measures. This will be addre...Comment by thearcan:
A rough guess is fine - Its mainly to determine whether the character has been played lots and lots and lots or if it's a new character.
Comment by thearcan:
The ETA depends on a chain of events from now, which is why its not possible to provide it today.
First we want to ensure that the patch is working as intended - If that's all good, we then import the final analytics data that is required for the restoration - given the size of the database, this ...
Comment by thearcan:
We're focusing first on restoration of inventories and will look at this afterwards to ensure that the restorations go smoothly.
Comment by thearcan:
Thanks for the report - just to check, as the the patch was released at 15:15 UTC.
Did you install the patch, get into the game and encounter this issue all within those 15 minutes?
Or did the issue occur a short while before the patch was released?
Comment by thearcan:
This report occurred before the patch was released. We are currently only looking for reports that occurred after the patch was installed.
Comment by thearcan:
This report occurred before the patch was released. We are currently only looking for reports that occurred after the patch was installed.
Comment by thearcan:
This report occurred before the patch was released. We are currently only looking for reports that occurred after the patch was installed.
Comment by thearcan:
The reports were super helpful in helping us compile a pattern of what was happening, but we are able to see everyone who was affected via our database analytics so we don't need to manually work through all those.
Comment by thearcan:
We have done no shadow buffs or nerfs. Could you point me in the direction where such changes were conclusively proven?
Comment by thearcan:
We haven't touched any balancing since the previous official notice last week.
I'm also compiling a big thread on balancing decisions, but that will be shared down the line when it won't distract from the current issue at hand.
Comment by thearcan:
There is no need to report anything if the wipe occurred before the patch was installed.
Comment by thearcan:
We are currently only looking for reports that occurred after the patch was installed.
Restoring (previous) wipes will still take place at a later date.
Comment by thearcan:
No worries - we've already accounted for this scenario and will explain in full when we share full details.
Comment by thearcan:
Thanks, I'll take a look at this and double check with the design team to ensure that I didnt miss it off the patch notes. Was this noticed immediately after the balancing changes or did people encounter it later on?
Comment by thearcan:
Thank you very much for the report and the extensive details! Could you please confirm your Steam username? A link to your profile is fine - feel free to DM it to me if you'd prefer not to post it publicly.
Comment by thearcan:
Thank you very much for the report and the extensive details! Could you please confirm your Steam username? A link to your profile is fine - feel free to DM it to me if you'd prefer not to post it publicly.
Comment by thearcan:
Thank you very much for the report and the extensive details! Could you please confirm your Xbox username? Feel free to DM it to me if you'd prefer not to post it publicly.
Comment by thearcan:
What date did the original wipe occur on?
Comment by thearcan:
15-4-2021 As precisely as possible, when did this happen?
Time of day and timezone. (Time in UTC would be best) around 15:30 UCTThis would place this wipe an hour before the patch released.
Comment by thearcan:
What day/date did this happen? 04/15/2021
As precisely as possible, when did this happen? right around 9am EST.
This would place this wipe about 2 hours before the patch release.
Comment by thearcan:
Did the original wipe happen before the patch? Maybe even the last time the game was closed in order to download the patch?
Comment by thearcan:
Thank you very much for the report and the extensive details! Could you please confirm your PSN username? A link to your profile is fine - feel free to DM it to me if you'd prefer not to post it publicly.
Comment by thearcan:
What timezone was this in? And were you able to play normally with the patch until this issue occurred?
Comment by thearcan:
Was the character okay after the patch for some time and then appeared to run into the error youre describing? Or did the error show up the first time you launched after the patch?
Comment by thearcan:
Thank you very much for the report and the extensive details! Could you please confirm your PS4 username? Feel free to DM it to me if you'd prefer not to post it publicly.
Comment by thearcan:
Time of day and timezone. (Time in UTC would be best)
15/04/21 03:28:37 CEST
This would place this wipe before the patch was released.
Comment by thearcan:
What timezone is this? And did the original wipe occur before the patch? Were you ever able to play the game normally after patching?
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Does this mean I won the Outriders Russian Roulette? Playing multiple times a day and not losing everything?
ID: gum41niID: gumqfjcLooks like you might have hit the wipe. You lost an "a" and possibly a "u". Also might have hit a replication bug in the ellipsis...
ID: gum45jlIt would be interesting to find out what % of accounts and/or characters were affected by the wipe bug.
ID: gum52zrI'm guessing it's actually much lower than perceived by the community because the consequences of the bug are so huge. I'm willing to bet it's significantly lower than 1%, it's just that people it happens to are going to be extremely vocal, and lots of people aren't willing to risk 50+ hours of hard work even if the chances are small. Not that I'm excusing it's existence at all.
ID: gum4azzLmfao me to. On my main and my alt although I didn't touch expeditions as much
Edit: downvoting me for saying that I play lol? Kind of 2nd grade shit is this my fellow Outriders, we are tougher and much more wiser than this!
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Fingers crossed this one finally kills it off!
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People, stop posting wipes that occurred BEFORE 2 hours ago (aka the new patch). This patch is intended to prevent FURTHER wipes, not bring back wiped characters.
This will make it more difficult for them to look for actual reports that happen AFTER the patch.
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the amount of people incapable of even the most basic levels of comprehension is giving me extreme gas.
ID: gunrdc2lol. I like how they come here to an INVENTORY WIPE THREAD, then complain that other issues weren’t addressed here. People.
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Some people need some reading comprehension.
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Everyone they are asking for wipes that occurred AFTER the patch. You flooding the replies with wipes that occurred before the patch is not helpful, and you are just burying people who may have actually had a wipe after the update. They need information from people who wiped after this update went live. They know you are still missing your inventory and will restore it later. They stated that this update was not restoring inventories. Please read the update and this post thoroughly before replying. You are just making it more difficult for the everyone involved.
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Inventory Wipe Edge Case Reporting Sub-Thread:
Follow up Edit:
POSTING IN THIS THREAD IS NOT REQUIRED FOR YOU TO HAVE YOUR ITEMS RESTORED.
PLEASE ONLY RESPOND TO THIS THREAD, FILLING OUT THE BELOW QUESTIONNAIRE IF YOU ENCOUNTERED A WIPE AFTER INSTALLING THE PATCH RELEASED ON 15.04.2021
PREVIOUS INVENTORY WIPES DO NOT NEED TO BE REPORTED.
If your inventory has been impacted, please note that our efforts to restore your items are a separate process from today’s released patch. Restoring the inventory of affected players is still our highest priority, while today’s patch is intended to prevent the issue from continuing to occur. The restoration process is run via our server database and does not require a patch to be implemented. We will have news of this very soon.
IMPORTANT:
Some players may occasionally encounter multiplayer connectivity issues followed by items being momentarily invisible. This is a known and only temporary behaviour that is part of our inventory safeguarding measures. This will be addressed in future. Restarting your game or waiting a few minutes and then restarting your game should make your items appear again. If you do encounter a wipe that occurs after installing the patch and your inventory is not restored following a game restart, please immediately report this as a reply here, making sure to include the answers to the following questions:
Have you installed the latest patch (15 April 2021)? Have you waited up to 5 minutes for your inventory to reappear? Have you restarted your game and your inventory still has not reappeared? What platform are you on? Steam / Epic / PlayStation 4 or 5 / Xbox One or Xbox Series X or S / Stadia What exactly happened? Step by Step, the more detail the better: What day/date did this happen? As precisely as possible, when did this happen? Time of day and timezone. (Time in UTC would be best) What was the affected Character’s name? What was the affected Character’s class? How many play-hours did this character have by itself? If encountered during Expeditions, was this issue observed in the Outriders camp? Were you playing in or trying to connect to a Multiplayer game? Were you random matchmaking or with friends? What was your connectivity setting: Open / Friends Only / Closed Was Cross-play enabled? Did you play the Outriders Demo?ID: gunpf8hHave you installed the latest patch (15 April 2021)? Yes Have you waited up to 5 minutes for your inventory to reappear? Yes Have you restarted your game and your inventory still has not reappeared? Yes What platform are you on? PC Steam What exactly happened?So earlier today (15/04/2021, after the update), I'd bought and modded a legendary Robe of the Borealis Monarch just how I wanted it. After several normal successful expeditions I had an hour break where I was afk, left the game running in camp, the next time I loaded into an expedition my chest piece was visually gone, I thought it was a visual glitch so kept playing, but no, after dying 19 seconds into a game and retrying a couple times, it turns out the chest piece is just gone. So I went back to camp to see what's going on.It wasn't in my backpack, not in my stash, nor on my toon, just gone, now I'm squishy as hell and have nothing decent to replace it. I can't even repurchase it from the shop because it's a one time purchase...There was no crash, I was afk for an hour or so if its at all relevant, that was the only out of the ordinary thing that happened.Please help. What day/date did this happen? ( Thursday, 15 April 2021 15/04/2021, after the update), As precisely as possible, when did this happen? It dissappeared around 21:40pm UTC Time of day and timezone. (Time in UTC would be best) What was the affected Character’s name? Scott What was the affected Character’s class? Technomancer How many play-hours did this character have by itself? 39 ish, it's never happened before as far as I'm aware. If encountered during Expeditions, was this issue observed in the Outriders camp? Yes first occured upon loading into an expedition, (Mountain Outpost Tier 10) Were you playing in or trying to connect to a Multiplayer game? No Were you random matchmaking or with friends? I was Solo What was your connectivity setting:Closed Was Cross-play enabled? Yes Did you play the Outriders Demo? NoID: gumkueeIm shocked at the poor responses in this thread. 95% of the reports below lack any details as to what actually happened. The team needs DETAILS so they can try and line up similarities between reports but these reports are like people don't even read the damn questions...
For example: " What exactly happened?Step by Step, the more detail the better: i cant play whit my lv30 cant connect to server " ??????????????? Does that really explain 'What exactly happened? Step by Step, the more details the better' ??? why even take the time to respond with a worthless report like this?
ID: gumlutoIt's worse than that, most haven't read the patch notes or the sub-thread description and are reporting wipes that happened before the new April 15th patch, not wipes that happened after the patch.
ID: gumpwi6The sad thing is that 99% of the users here are reporting their old pre patch wipes although the patch notes cleary refer to wipes after the patch was released and also clearly states that the patch won't restore or fix old wipes at this time.
ID: gungwsfHave you installed the latest patch (15 April 2021)? Yes Have you waited up to 5 minutes for your inventory to reappear? Stopped to eat for an hour and came back, so yes Have you restarted your game and your inventory still has not reappeared? Yes What platform are you on? Xbox One What exactly happened? Was playing expeditions solo with an open lobby. Roughly 4-5 players jumped in and out, although one player stuck around for multiple maps. On a T13 Drought Palace run, I received a lvl 48 Ronin's Amigasa head piece with Anomaly power, status power and cooldown reduction attributes. I equipped this in camp after the run, but when we loaded into the next map (T13 Archways of Enoch), my character was wearing a random rare head piece and the brand new legendary was just gone. What day/date did this happen? Thursday 4/15/21 As precisely as possible, when did this happen? Around 3PM EST What was the affected Character’s name? Tolka What was the affected Character’s class? Devastator How many play-hours did this character have by itself? 4 days 10 hours If encountered during Expeditions, was this issue observed in the Outriders camp? No, only when I loaded into a map Were you playing in or trying to connect to a Multiplayer game? Yes, it was my game in an open lobby with other players. Only one other at the time. Were you random matchmaking or with friends? Random matchmaking into my game What was your connectivity setting: Open Was Cross-play enabled? Yes Did you play the Outriders Demo? Yes, although on PS4ID: gunthbnHave you installed the latest patch (15 April 2021)? Yes Have you waited up to 5 minutes for your inventory to reappear? Yes Have you restarted your game and your inventory still has not reappeared? Yes What platform are you on? Steam What exactly happened? I was playing before the patch with my Main-Charakter and there was no issue. After the new patch I was playing with my 2nd Charakter Ragnarock to play with a friend. After we finished some missions we got back to the Camp and i was looking in the stash. I think i got 5 or 6 Legendaries and some other weapons stored (One was a Iceberg lv.9 from the Demo). Now there is only one remaining. These and some other weapons in the stash are the only things which are missing (maybe some are also missing in the Charakters inventory but i dont know). The missing legos i can remember are: 2x Iceberg, Blightbearer, Pain and Agony,... What day/date did this happen? 15.04.2021 As precisely as possible, when did this happen? UTC 23:00 (Germany) What was the affected Character’s name? Nebula, but found out something was missing in the stash with the Charakter Ragnarock What was the affected Character’s class? Technomancer How many play-hours did this character have by itself? 35-40 hours If encountered during Expeditions, was this issue observed in the Outriders camp? No Were you playing in or trying to connect to a Multiplayer game? Yes Were you random matchmaking or with friends? with friends What was your connectivity setting: Closed Was Cross-play enabled? No Did you play the Outriders Demo? YesDont know if this is important but my Charakter wasn´t wiped (he wasn´t naked and I could connect to the game). I only lost things in the stash. It doesn´t matter if I get my weapons back. I only report to support.
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Would love a post-mortem on what was causing the bug and how you went about discovering and fixing it.
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I hope the restoration is soon... it's been almost a week that I could not play the game...
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I've been waiting all week for this! Let's fucking gooooo
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Seems everytime I try join a random expedition game now it has "Lost connection to the Squad Leader" straight away and it kicks me back to Camp.
Platform - PS5
ID: gum5wozThat has happened before when the players had different versions of the game, so it might just be that the person you joined hasn’t updated their game yet.
ID: gumt414Then they wouldnt be able play online or at all
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Loaded into a friends game, sat at the menu and saw my helmet, chestpiece and gloves where missing. Quit the game and loaded back in my own map and everything is back to normal.
Just happened 5:29et, never had the wipe before just letting ya know.
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Hello, I'm a xbox one user and I'm stuck on patch 1.02. I tried to power cycle my console, tried to install the update manually in the "Manage and update" menu... I even tried to uninstall my game completely and re install. Still on 1.02 ! Am I the only one ? Is there a solution to update to 1.06 ? Thanks in advance
ID: guornbvjust check your real software version on game informations. the version which shown on the loading (start) screen is wrong (in game)
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Does this mean if your character was impacted by the wipe and cannot login, this won't be rectified until the data restoration?
ID: gum6g5ccorrect
ID: gum7jvlCorrect
ID: gum6cr0I believe so. At least, I reached the same conclusion.
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I just keep getting stuck on “authenticating” and then unable to sign into servers. Also when playing co-op we are constantly being disconnected from our host like cmon guys fix that please!
ID: gumraojAlso on our list to fix is the “Couldn’t Connect to Server” error message some players are experiencing when they log in and play as affected characters.
ID: gun7cfaIt would be nice if they added an exit button from the authentication screen since if this occurs your only choice is force quit.
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Please remove downscaling in single player.
i still feel that the downscaling in single player is a complead disapointmen. why do i grind my butt of to by the strongest i can an when i go with full lvl 50 gear in a normal WT15 hunt everything stil feels like when i was on a gear score on 42? i shoud be a asswhiping god by now on this world tier... please remove that.
ID: guma8v1Actually, just remove the downscaling entirely. We don't need it.
ID: gumtxi6Yes, god please. This is not helpful. Stop scaling my gear.
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Ok people.
Read this from the dev post:
For any affected characters currently encountering a “Couldn’t Connect to Server”: these characters will have their inventories returned and they will become fully playable again as soon as our restoration process has completed.
This patch does not fix that problem. The inventory restoration process will complete that.
STOP SAYING THE PATCH DIDN'T FIX THIS. IT WASN'T SUPPOSED TO.
Thank you.
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Is this patch only addressing the inventory wipe or are there other fixes?
Just wondering since the update comes in at a 8.43 GB on the XboxID: gumf22jPretty sure the focussed mostly/completely on this Inventory Wipe. Keep in mind that this bug probably already "cost" them a lot of players, and probably A LOT of people who were on the verge of quitting if this wouldn't get fixed this week. The first 2 weeks have basically been server issues, wipes, and multiplaye
issues. Besides the Trickster nerf ofcourse. Hopefully they will have time to focus on the actual gameplay now, cause there are A LOT of issues, bugs and balancing to do.ID: gumhafcI asked because a 8.4 GB update that only address one particular issue seems to be excessive - especially when the size of patch is roughly 14% of the overall size of the game.
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This patch broke the game for me.
Completely solved my stuttering eventually started playing the game again despite th ewipes./
The stuttering is now back FAR worse than before.
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what should be the latest version for the patch?
On my Xbox its version 1.7.2104.120
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Have you installed the latest patch (15 April 2021)? YES Have you waited up to 5 minutes for your inventory to reappear? Just stood around for maybe an hour or more but nothing happened to my stash Have you restarted your game and your inventory still has not reappeared? Yes, more than once
What platform are you on? Steam
Steam / Epic / PlayStation 4 or 5 / Xbox One or Xbox Series X or S / StadiaWhat exactly happened? Yesterday i dropped a Rarogs Gaze and updated it to 29. After that i put it into my stash. Today i wanted to take it out and it wasn't there anymore
Step by Step, the more detail the better:What day/date did this happen? 15.04.2021 pit it into stash / 16.04.2021 its not in stash anymore
As precisely as possible, when did this happen? Found out around 18 PM CEST on 16.04.2021
Time of day and timezone. (Time in UTC would be best)What was the affected Character’s name? Mhaylea
What was the affected Character’s class? Technomancer
How many play-hours did this character have by itself? Around 30
If encountered during Expeditions, was this issue observed in the Outriders camp? Not in Endgame
Were you playing in or trying to connect to a Multiplayer game? Was playing Multiplayer on Stream
Were you random matchmaking or with friends? Matchmaking with Friends
What was your connectivity setting: Friends only
Open / Friends Only / ClosedWas Cross-play enabled? Yes
Did you play the Outriders Demo? No
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Can we expect to see a technical explanation behind the issue? Would definitely be interesting to read that.
ID: gum6peaif they do explain it it'll probably be after it's 100% proven to be resolved and behind us, and maybe not even then.
I doubt they want a bunch of armchair developers tell them how to fix their game, and probably more so that they don't want people to try to hack or exploit their systems.
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Thanks for the update and the continued work!
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You just jinxed yourself. My the odds be in your favor....