AMD Customer Service more helpful than FedEx Customer Service about Shipping

1 : Anonymous2021/05/14 20:43 ID: nciion

My expensive AMD CPU was scheduled for delivery yesterday. I placed the order May 6th, and AMD shipped Via FedEx May 7th. FedEx tracking shows no updates on the packages since May 7th, just that it arrived at their location.

Here's what I've gone through with FedEx:

FedEx tracking page: Item arrived at OSSEO MN May 7th, delivery pending.

FedEx automated support: A shipping label has been created, but we have not received the item. Please reach out to the shipper.

FedEx customer support rep: We did receive the item, I'm starting an investigation to find it. It should hopefully arrive by Monday.

FedEx Twitter support (the next day when I wanted an update): Your item has been delayed due to the pandemic, but it's still on the way! We sincerely apologize for the delay.

FedEx Twitter support follow up from another rep: An investigation was not created for your case, our process is to follow up with customers who have not had a scan in 7 days, and tell them to contact the shipper about replacement/reimbursement.

And finally, AMD customer support:

"We've seen an incredibly high volume of people calling in and complaining about FedEx Shipping. Don't worry, in most of these cases where delivery was set to pending, we've seen that in about 3 to 4 business days after the scheduled delivery the item still arrives. In the event the item doesn't arrive, we'll send you a replacement and go through our legal process with FedEx. You are definitely not the only one with problems shipping via FedEx, we're passing this feedback up the chain."

Shout out to AMD for being more knowledgeable about my FedEx package than FedEx is.

2 : Anonymous2021/05/14 21:12 ID: gy59viw

I learned this years ago. Never contact FedEX for anything. They don't know and they don't care. Always contact the store so they can handle it.

There's also a chance that the package will mysteriously show up about a week later without explanation.

ID: gy5ei0m

Judging by the types of complaints I see all the time it's people just not knowing how all this works. Having all this tracking data available is a case of a little bit of information being a dangerous thing.

ID: gy5f747

UPS provides the same tracking data, yet I never have a problem with them and they deliver 10x more packages to my home and business than FedEx does. Maybe it's not a case of having access to the tracking data, but perhaps the accuracy of the tracking data that they give?

3 : Anonymous2021/05/14 22:31 ID: gy5jv3j

FedEx couldn’t be worse at their jobs if they tried.

ID: gy5lqi0

I receive Fedex packages every day and this could not be more true.

They suck.

4 : Anonymous2021/05/14 22:33 ID: gy5k1tn

This is AMD's issue not yours to work out with FedEx. AMD should be using reliable shippers, they are the one chose to pay the cheapest instead. Definitely take it out with them.

ID: gy5kbq8

I 100% agree with you! I will make sure they know very well how bad FedEx is.

ID: gy5lx0x

Oh they know, they just save too much money to care.

5 : Anonymous2021/05/14 23:32 ID: gy5qtyr

Well that’s a low bar, to be fair. FedEx is terrible in just about every way outside of a small corridor on the East Coast.

Or if you need really rapid and secure transfer of a paper check across the Pacific Ocean to pay for a… ok that’s too specific.

6 : Anonymous2021/05/14 23:40 ID: gy5rqp0

This is pure nightmare fuel, im glad my 6900 shiped and was delivered with almost no problems other then delivery guy not respecting covid rules

7 : Anonymous2021/05/15 00:01 ID: gy5u5rs

Osseo is the bermuda of fedex nothing gets a departure scan and it never updates until usually the day before the actual delivery, it’ll be stuck in pending until then

8 : Anonymous2021/05/15 00:41 ID: gy5yfqg

I really wish companies would stop thinking they are saving money with FedEx as the amount of claims with them has to be staggering. I have literally stopped shopping from companies that don't allow me to choose UPS.

No company is perfect, but I have had zero issues with UPS for well over a decade (knocks on wood).


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